iHeartMedia Job Summary: iHeartMedia is the number one audio company in the United States, reaching nine out of 10 Americans every month – and with its quarter of a billion monthly listeners, has a greater reach than any other media company in the U.S. The company’s leadership position in audio extends across multiple platforms including 850 live broadcast stations; streaming music, radio and on demand via its iHeartRadio digital service available across more than 250 platforms and 2,000 devices including smart speakers, digital auto dashes, tablets, wearables, smartphones, virtual assistants, TVs and gaming consoles; through its influencers; social; branded iconic live music events; and podcasts as the #1 commercial podcast publisher globally. iHeartMedia also leads the audio industry in analytics and attribution technology for its marketing partners, using data from its massive consumer base. As a member of the IT Business Value team, the Business Process Engineer will bring Lean and Six Sigma process engineering principles to design and/or optimize business processes and improve their overall performance. Manages multiple initiatives of significant scope and complexity. Independently, under minimal supervision, performs complex work assignments and problem resolution across systems, processes or channels; may also conduct change management efforts of moderate to high complexity impacting one or multiple Business Units cross-functional processes. Responsibilities: Acquires and applies advanced knowledge of the business process engineering discipline Assembles key participants, leads, guides and facilitates cross functional, collaborative teams in business improvement and development initiatives leveraging LEAN and Six Sigma methodologies to optimize the overall efficiency and effectiveness of the process Identifies, validates and communicates business efforts and performance of programs and projects Utilizes knowledge of customers, products, business processes and functions expertise to analyze business problem(s) and determine the best methodology to resolve defect or issue Synthesizes analysis, identifies root causes and develops and recommends key work products Drives improvement efforts based on analysis Analyzes processes to identify areas of improvement and provide appropriate analytics to facilitate business effort prioritization Conducts complex statistical analysis to demonstrate process performance, takt time & yields Serves as a coach and mentor to less experienced team members Resolves issues and navigates obstacles to deliver work product Identifies opportunities and potential process engineer solutions Shapes vision, facilitates mobilizes commitment and leads team to change process, systems and structures to achieve vision Requirements: Strong analytical, quantitative and problem-solving skills with proven ability to establish and monitor project metrics. Ability to think strategically with a willingness to challenge the status quo. Ability to work effectively across functional groups to organize teams and achieve continuous improvement results. Ability to coach, influence and mentor individuals at all levels throughout the organization Superior communication and presentation skills; capable of interfacing effectively with multiple levels of management across our business units Ability to quickly develop new approaches/creative solutions to complex problems and convey ideas in a tangible form Works both independently and in a team-oriented, collaborative environment Thrives and quickly executes in an environment of rapid change, minimal structure, and high expectations Team player with leadership skills, abilities and desire to interact with people at all levels Excellent organizational skills, with an attention to detail and ability to work on multiple projects simultaneously under tight deadlines Proficiency in MS Office applications (Visio, Outlook, Word, Excel and PowerPoint) Proficiency in Adonis Business Process Management suite a plus Education and Experience: Bachelor's degree in Information Technology, Engineering or related technical field experience 6 years process improvement and/or business experience around process management Advanced knowledge and demonstrated use of statistics, LEAN Six Sigma, data analysis, and industry tools (SIPOC, VOC, Process Mapping, Process Requirements), and process engineering methodologies. Experience writing detailed requirements of user needs, business impacts, and system functionality that are actionable, definable, relevant, measurable, and testable Experience working in an Agile environment LEAN/Six Sigma Black Belt certification required BPM certification preferred Location San Antonio, TX: 20880 Stone Oak Parkway, 78258 Position Type Regular Benefits: iHeartMedia’s benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following: Employer sponsored medical, dental and vision with a variety of coverage options Company provided and supplemental life insurance Paid vacation and sick time Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing A Spirit day to encourage and allow our employees to more easily volunteer in their community A 401K plan Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more! The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status. Some positions in certain divisions of the iHeartMedia family of companies are subject to mandatory vaccination requirements as a condition of employment. Candidates who have been offered employment for these positions at iHeartMedia, subject to applicable law, will be required to demonstrate they have been fully vaccinated for COVID-19 or qualify for a medical or religious accommodation from the vaccination requirement by their start date (which may be extended for such purposes). If the aforementioned requirements are not met, candidates who have accepted offers for such positions will have their offers rescinded and/or employment terminated in accordance with applicable law. Our organization participates in E-Verify. Click here to learn about E-Verify. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Click Here to learn about the San Francisco Fair Chance Ordinance . Current employees and contingent workers click here to apply and search by the Job Posting Title.