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Description
Position Summary
This bank operations position supervises the client support staff within the banks call center. They will lead the development and enhancements of technology, implement new services, and ensure compliance with online and remote banking services. Online and mobile banking services include card management tools, remote deposit capture, bill pay, transfers, positive pay, ACH and Wire origination. Remote banking services include Automated Teller Machines and telephone banking applications. This position requires strong leadership, communication, and project management skills. The manager will strengthen the environment of teamwork and collaboration across bank teams to achieve results. Oversight of daily operations of all department functions; participates in marketing campaigns and product launches; attain sales, quality control and client support specialist goals. This position will uphold and embrace CCF’s Mission, Vision, and Values every day by providing exceptional customer service and support to internal and external customers.
Primary Responsibilities
The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily and successfully to be qualified for the position. The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
Minimum Education Requirements
Desired Education and/or Experience Requirements
· Bilingual (English/Spanish)
· Call center or customer service support experience in a financial institution or business environment.
· Experience with payments and core banking systems.
Requirements
CCFBank is committed to fostering and cultivating an inclusive and diverse culture and we are proud to be an Equal Opportunity Employer, including disability and veterans. We recognize our colleague’s individual talents and unique perspectives to continue to Make More Possible.
Full Time
Investment Management
09/08/2022
11/03/2022
ccf.us
EAU CLAIRE, WI
200 - 500
1938
Public
STEPHEN BIANCHI
$50M - $200M
CCFBank is a financial institution that provides personal and business banking products and services to individuals and businesses.
The job skills required for Client Support Manager include Customer Service, Leadership, Presentation, Project Management, Communication Skills, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Support Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Support Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Support Manager positions, which can be used as a reference in future career path planning. As a Client Support Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Support Manager. You can explore the career advancement for a Client Support Manager below and select your interested title to get hiring information.