Description

This role provides outstanding customer service and contributes to successfully achieving the objectives of the Information Services team and greater strategies of Catholic United Financial with responsibility for the design, installation, maintenance, and certification of Catholic United’s Technology infrastructure. This includes everything from desktops to servers; phones to network switches; assistance with policy adoption/creation/enforcement to SLA measurement and improvement opportunities. 

You will be the primary technical point of contact to our managed services provider, and the main (often the first technical) point of contact to other 3rd party service providers and/or vendors. This role leads and/or coordinates the implementation and support of various projects in a wide range of technologies including networking, server, virtualization, storage, and monitoring technologies, be it on premise or cloud based. Additionally, the engineer will provide escalation support for Tier II and III issues across the infrastructure. 

Catholic United is a member-owned, not-for-profit financial services company, connecting people of faith, protecting their future, and generously impacting parishes, schools and communities.

Requirements

What you get to do:

• Participate in the design, implementation, administration, maintenance, capacity planning, and on-going life-cycle management of all Catholic United’s environments – development, staging, production – across multiple technologies. 
• Ensure IT system security baselines are met, and security improvements are implemented across the infrastructure.
• Participate in the design, implementation, and execution of backup and disaster recovery planning. Conduct proactive research to analyze security weaknesses and recommend appropriate mitigation strategies.
• Participate in evaluating future technologies and makes recommendations for software and hardware upgrades.
• System Administration duties – on premise and cloud environments
• Maintain the integrity of the systems through upgrades, support, and new technology implementations.
• Integration Administration duties – understand, document, become the focal point of data, network, applications, and security across all environments (as a sys admin). “Become the glue” to make all other functional parts work as effectively as possible.
• Create and update documents, and follows the standards for service delivery, professionalism, and ethics.
• Act as a mentor to all other members of the Info Services organization as well as others at Catholic United

What we need from you:

• Must exhibit professional conduct and work well with all levels of an organization, both internally and externally.
• Excellent customer service skills, organizational skills, and the ability to work well both independently and as part of a team. Superior communications skills, both verbal and written.
• Bachelor’s degree in Computer Science, Information Technology, or a related ?eld. Commensurate equivalent experience will be considered.
• 5 years’ experience end-to-end support of a company’s infrastructure. Experience with infrastructure supporting over 150 employees across the United States strongly preferred. 
• 5 years’ experience implementing and troubleshooting issues related to Microsoft technologies, including but not limited to Active Directory, DNS, DHCP, Certi?cate Authority, Network Policy Server, and IIS.
• Proven knowledge of IT Infrastructure required. Advanced level knowledge of virtualization technologies, on-premise, and cloud based (Azure) technologies. including but not limited to VMware vSphere, Horizon View, Hyper-V, and Azure (preferred).
• Advanced level knowledge of Active Directory, DNS, DHCP, Certi?cate Authority, Network Policy Server, and IIS.
• Knowledge of Microsoft Intune and Autopilot is preferred.
• Ability to independently conduct research to ?nd answers to questions and solutions to problems. Ability to make quality decisions with limited supervision.
• Strong knowledge of SAN technologies and Fibre Channel. Nimble experience is a preferred. 
• Must be able to work with multiple concurrent large-scale projects acting either as/and technical /project lead, manager and/or coordinator. Must understand the company and department’s objectives to prioritize activities.
• Strong knowledge of backup solutions. Veeam experience is a preferred. 
• Ability to establish technical credibility with a wide range of customer contacts

 What you can expect to get from us:

• Satisfaction in working in a faith filled organization driven by a strong mission-based desire to give back to our communities and schools
• Full benefits available including medical, dental, vision, life, and you can even insure your pet
• Competitive pay with work-life balance
• Every Friday our official workday ends at 12:30 - yes, a long weekend every weekend!
• A generous PTO and paid holiday package
• The stability of a non-profit organization that has been around since 1878, poised for growth
• Everyone here makes a difference, every day