JOB SUMMARY

Works directly with assigned clients to develop the client's service plan, including the intake assessment of clients’ needs, available community partners and resources, and applicable Catholic Charities services. Adheres to case documentation requirements and works directly with clients to support client success. Tracks client progress and adjusts service plan as necessary. Serves as an advocate for the client. Provides education related to services and challenges to the community.

ESSENTIAL FUNCTIONS

Case Manager I:

1. Completes basic assessments, prepares, evaluates and maintains a service plan to meet the needs of the client including both Catholic Charities programs and other available community resources. 
2. Supports and advocates on behalf of client in the procurement of services and benefits entitlement, assisting with required paperwork as necessary.
3. Makes referrals to and coordinates appropriate community resources for client. 
4. Maintains complete case documentation and records, as required by Catholic Charities, the funders, or licensure/regulatory bodies. 
5. Participates in the education of the community, volunteers, service providers, and other interested parties with respect to client services and programs. 
6. Coordinates with the supervisor on all aspects of client care and seeks appropriate guidance and feedback from other team members. 
7. May transport clients.
8. Other duties as assigned.

MINIMUM QUALIFICATIONS/TECHNICAL EXPERTISE

Case Manager I:

• Associate degree in human services or related field preferred and one (1) year of experience working with a specific client group
• In lieu of degree, a minimum of two (2) years of experience working with a specific client group is required. 
• Must have a valid driver’s license and proof of current insurance coverage if transporting clients. 
• Ability to work with diverse and/or low-income populations, including those who may be experiencing homelessness, unstable housing, and/or mental illness required.
• Additional training, education, or licensure may be required per program need.