Overview:

Title: Director of Client Success

Location: Dallas, TX (Hybrid work location Dallas / Remote)

The Director of Client Success will lead and manage a team of Client Success Executives whose role is to manage the relations with their client base to ensure their continued growth and retention. They will also be responsible for monitoring key performance indicators for the customer base and for the team. The Director of Client Success will be the right hand person for our VP of Client Success, assisting with urgent and emerging situations.

How you will make an impact:

• Lead and manage a team of Client Success Executives
• Oversee all Client Success team activities, align to goals, and drive success
• Managing Client Success team members and managers to ensure their effectiveness and professional growth
• Deliver the highest level of client satisfaction for client base while ensuring annual contract renewal and growth
• Manage on-going, detail-oriented relationship management with client decision makers
• Serve as an expert on all operational aspects of Catapult Health solutions
• Deliver compelling presentations that demonstrate client value
• Identifying operational improvements to scale the team and department
• Manage client escalations, as needed
• Perform analytical reviews of client results and develop strategic recommendations and action plans aligned with client’s goals and objectives
• Communicating with internal and external stakeholders
• Troubleshooting any gaps in delivery and efficiency

What you need to be successful:

• 7 years experience in Client/Customer Success Implementation Department
• 5 years of experience in Healthcare or Wellness Industry
• 5 years of experience in leading, managing and training people in customer implementations
• Experience working with large enterprise clients and health plans
• Strong client advocacy with the ability and willingness to engage directly with clients and build relationships with C-level and VP level people
• Strong strategic vision for the client experience and client support, combined with a sales mindset
• Exceptional drive for developing new operational processes and projects
• Ability to move quickly and iterate
• Self-Motivated with a natural tendency to roll-up sleeves and get it done
• Ability to actively communicate, inspire and motivate all levels of staff
• Strong written and presentation skills
• Drive for Results – demonstrates initiative and persistence to achieve goals

Who we are:

Catapult Health’s Core Values are a way of life for our team members. They influence who we are and the decisions we make across the organization.

• Do What’s Right: We lead by example. Our decisions are made with integrity, inclusion, dignity, and thoughtfulness.
• Work Smart and Innovate: We are thought leaders with a knack for disruption. Challenging the status quo is the name of our game.
• Be Professional: We interact with poise and awareness, fostering a culture of respectful and inclusive encounters.
• Always Empower: We rise by helping others maximize their potential and hold ourselves accountable to being our best.
• Care and Serve: We are a mission-driven business with mission-driven team members. Cultivating relationships and helping others is at the core of what we do.

Why join Catapult Health:

• Above all, join us because of our team. We are a fantastically innovative, diverse, and enthusiastic team that is passionate about making meaningful contributions toward our shared purpose: Empowering individuals to improve their health!
• Competitive compensation with annual merit increases
• Medical, Dental, and Vision plan(s) available through BCBS (premiums shared between team member and Catapult Health with a substantial portion of coverage paid by Catapult Health)
• HSA and Dependent Care FSA accounts
• Short-Term Disability and Basic Life Insurance (premiums employer paid)
• Employee Assistance and Engagement Platform available to team members and their immediate household family members!
• Voluntary Long-Term Disability and Supplemental Life Insurance programs
• PTO, holidays, and floating holidays (including a Celebrate You Day!) to support each team member’s diverse needs and interests.
• Robust Wellness Program that includes an annual reimbursement component and activities spaced throughout the year ($500 value annually)
• 401(k) match
• Pet insurance
• Hybrid work location program – although you may find that you prefer to be in the office. We have an incredibly cool workspace with electric height-adjustable desks and executive chairs. We also have great shared spaces, breakrooms and even an outdoor patio where we enjoy collaboration and team building, as well as the occasional margarita!
• Book Club
• Birthday and Work Anniversary celebrations
• Monthly team building activities

Additional Info:

Catapult Health is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU..