Call Center Supervisor

Catapult Fundraising, a nationwide fundraising consulting firm, is hiring a part-time Call Center Supervisor.

The part-time Supervisor reports to the Call Center Managers and is responsible for overseeing the day-to-day management of the calling operations for the center. The ideal candidate demonstrates superior communication and interpersonal skills, and possess strong computer skills, including but not limited to, knowledge of Microsoft Excel, Word, PowerPoint, AND Access. Ability to quickly learn new software used for monitoring and training purposes is imperative.

Previous experience in call center management is preferred. Fundraising experience is a plus.

Pay: $15.00 - $17.00 per hour starting rate

Schedule: Monday - Thursday. 2:00 PM - 6:00 PM and Friday 9:00 AM - 2:00 PM. Hours are flexible., discuss with hiring manager.

Principal Duties

• Works as a team with the Call Center Managers to encourage a team of callers to effectively process and hit objectives/goals for each client.
• Monitor several callers and provide feedback by using various training techniques to coach them up to their greatest level of proficiency.
• Assists in training and motivating of new hires to be successful callers. Continue their training through role-play, suggestions, and counsels while the new callers are on the floor.
• Offering suggestions for improvement that will allow for callers to grow and achieve better results as successful fundraisers.
• Assist call center managers in determining areas of improvement across the calling team.
• Enforces policies, procedures, and standards of quality and excellence on the calling floor.
• Handles other assignments as directed.

Knowledge, Skills and Abilities

• Sound judgment, thoughtfulness, and the attention to detail necessary to establish a judicious balance between Catapult priorities and client’s interests.
• Strong interpersonal skills, articulateness, poise and presentability when communicating with individuals and groups, including internal and external audiences, i.e., staff, clients, conferences, potential clients, vendors, etc.
• Computing proficiency, including word processing and database skills, and the ability to use technology to gather, interpret, organize, and present data.
• Evidence of entrepreneurial spirit, high personal standards representative of Catapult's commitment to excellence, and the ability to motivate staff to accomplish goals and objectives.
• Evidence of self-motivation and the ability to work both independently and with teams.
• Demonstrated ability to handle multiple assignments and changing priorities as circumstances may dictate.
• Knowledge of and commitment to the values and mission of Catapult and its clients.

Job Type: Part-time

Pay: $15.00 - $17.00 per hour

Expected hours: 17 – 29 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Ability to Commute:

• Henderson, NV 89014 (Required)

Ability to Relocate:

• Henderson, NV 89014: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $17