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Senior Desktop Engineer
$88k-107k (estimate)
Full Time 4 Months Ago
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Catalyst Health is Hiring a Senior Desktop Engineer Near Plano, TX

JOB SUMMARY

The Senior Desktop Engineer will help our communities thrive by providing technical assistance to our internal clients and customers. This role will help install, upgrade, and troubleshoot hardware and software systems. Also, they must also be aware of all possible security breaches and vulnerabilities at the installed software level and be able to propose patches and measures to be taken.

Every day, we support the health journey of patients by authentically living our core values: Purpose Driven, Relationships Matter, Serve Others First, and Inspire Creativity. If you love serving others and would like to make a material difference in an industry-transforming organization, then we invite you to apply for this role. We are recognized as one of the Top 100 Places to Work by The Dallas Morning News, and we have been awarded as one of the fastest-growing privately held companies by SMU Cox.

Role and Responsibilities

Core Operational Functions.

  • Address user tickets regarding hardware, software, and networking.
  • Walk customers through installing applications and computer peripherals.
  • Ask targeted questions to diagnose problems.
  • Guide users with simple, step-by-step instructions.
  • Conduct remote troubleshooting.
  • Test alternative solution pathways until an issue is resolved.
  • Customize desktop applications to meet user needs.
  • Record technical issues, manage ticket-support application and document resolutions.
  • Direct unresolved issues to the next level of support personnel.
  • Follow up with clients to ensure their systems are functional.
  • Report customer feedback and potential product requests.
  • Help create technical documentation and manuals.

Further activities and skills in the Scope of this Role.

  • Should have a problem-solving attitude along with the ability to give clear technical instructions.
  • Be familiar with remote troubleshooting techniques.
  • Ensure prompt and accurate customer service and increase client satisfaction.
  • Strong verbal communication skills.
  • Active listening skills.
  • Interpersonal skills, such as empathizing with angry users.
  • Analytical skills.

Qualifications and Education Requirements

  • Bachelor's degree or technical degree required or equivalent experience (computer science, information systems).
  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.
  • Hands-on experience with Windows/Linux/Mac OS, Cloud and On-premises environments.
  • Working knowledge of office automation products and computer peripherals, like mobiles, printers, and scanners, among others.
  • Knowledge of network security practices and anti-virus programs.
  • Ability to perform remote troubleshooting and provide clear instructions.
  • Excellent problem-solving and multitasking skills.
  • Customer-oriented attitude.
  • Excellent work ethic.

Job Summary

JOB TYPE

Full Time

SALARY

$88k-107k (estimate)

POST DATE

11/13/2022

EXPIRATION DATE

09/01/2023

WEBSITE

catalysthealthinspires.com

SIZE

<25

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The job skills required for Senior Desktop Engineer include Computer Science, Linux, Problem Solving, Troubleshooting, Networking, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Senior Desktop Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Senior Desktop Engineer. Select any job title you are interested in and start to search job requirements.

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