Castles Technology International

Operations Administration Assistant Role Description

If you have used a card or phone to purchase at a store or vending machine, you may have interacted with a Castles Technology card reader. Our Company has provided innovative, secure payment acceptance solutions in over 50 countries over the past thirty years.

Castles Technology International is a North American regional sales and operations subsidiary based in Kennesaw, GA. We focus on growing our clients’ businesses in the United States, Canada, and Mexico.

To deliver innovation and build trust with our clients, we must continually provide the oversight and leadership needed to keep our promises and inspire confidence.

As an Operations Administration Assistant at Castles Technology, you will bring your experience with Office and online tools with your attention to detail to drive our company’s order, invoice, and fulfillment processes.

Duties and Responsibilities of an Operations Administration Assistant

• Process and follow up on client purchase orders and equipment loan requests
• Maintain internal operational process documentation
• Responding to inquiries from clients in a professional and efficient manner
• Support and engage the Operations team and leadership on tasks and actions
• Prepare, complete, review, and maintain forms, templates, logs, and documents related to the order process
• Answer phones and emails, and carry out clerical and administrative tasks
• Update inventory every week or as required

Qualifications of a great Castles Technology Operations Administration Assistant

• At least two years of experience in a related technical or operations business
• Excellent verbal and written English language communication skills
• Exceptional analytical skills to process high volumes of data
• Knowledge of inventory management systems is preferred
• Ability to multi-task and adapt well to change
• Advanced proficiency in Microsoft Office, especially Excel, and web-based tools
• Must be able to proficiently complete UPS / FedEx shipping documents electronically or manually
• Proficient in technology and general office equipment

• A great work ethic, being reliable, patient, detail-oriented, and professional

Education:

• A college qualification in Business Administration or similar is preferred

Additional Information

Castles Technology International has adopted a COVID-19 vaccination policy to safeguard our employees' and visitors' health and well-being. As a condition of employment, all employees in the U.S. must be fully vaccinated for COVID-19 unless a reasonable accommodation is approved or required by law.

Work Hours: This position is a full-time role working a forty-hour week.

Travel Requirements: This position requires no travel.

Mental/Physical Requirements: This position will be in an office setting. The work will require the incumbent to sit and stand at a desk, communicate in person and by video conference, and frequently operate standard office equipment, such as telephones and computers.

Castles Technology International is a drug-free workplace and requires candidates to complete a pre-employment drug screening.

Castles Technology International is an EEO Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Castles Technology International will also consider employing qualified applicants with criminal histories consistent with EEOC guidelines and local law.