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CASTLE RESIDENTIAL LLC
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Service Supervisor
Full Time 6 Months Ago
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CASTLE RESIDENTIAL LLC is Hiring a Service Supervisor Near Hollywood, FL

Description

Position Summary:

The Service Supervisor oversees service staff and maintains a luxurious appearance of the community. Ensures all maintenance upholds a safe living environment for the residents. Possesses a thorough knowledge of preparing for resident move ins and outs, and general household repairs are your keys to success. Leads a team to strategize innovative preventative maintenance ideas that will save the organization money and increase safety level.

RESPONSIBILITIES:

Tasks listed below and are not an exhaustive list of all the tasks that may be required for this position.

  • Establish and manage a team of qualified and trained Teammates
  • Assist Property Director in hiring, inspecting, counseling and promoting, staffing levels as directed by the Regional Director
  • Maintain a safe working environment and educate Teammates on practicing safe procedures
  • Inspect common areas to ensure they are safe, clean, and well serviced and meets Castle Residential Standards
  • Report liability hazards found in the community to Property Director and or, Regional Director
  • Schedule maintenance for apartments, pools, parking lots, building exteriors, common areas, etc.
  • Respond to all service requests in a timely manner to ensure resident satisfaction
  • Responsible for 24-hour emergency maintenance for on-call rotations and provide reliable and timely service
  • Responsible for service follow-ups and team’s success in service delivery and completion
  • Prepare and inspect apartments for move-in readiness after becoming vacant
  • Conduct all work in compliance of OSHA and Equal Housing Opportunity
  • Monitor storing of equipment, supplies, and tools in a secure area
  • Delegate inventory of supplies and tools
  • Manage budget for equipment and supplies for maintenance and order supplies from vendors
  • Manage and authorize overtime for non-exempt teammates
  • Ensure that all work is performed according to Castle Residential’s procedures and standards
  • Make recommendations and modifications regarding property performance, business needs, etc.
  • Any other tasks assigned or directed

OTHER KNOWLEDGE, SKILLS, AND ABILITIES:

  • Maintain a high-quality condition of the community, provide excellent customer service, supervise preparation of move-ins, and operate within approved budget
  • Attend all required Castle Residential maintenance trainings
  • Ability to effectively work in a team setting and collaborate with administrative staff
  • Possess and practice exceptional safety skills while on the job.
  • Be highly motivated and have a positive attitude
  • Valid Driver’s License and reliable transportation
  • Ability to prioritize multiple tasks, follow-up, and follow through
  • Ability to provide coverage on a rotating basis for property on an on-call basis as needed
  • Awareness of working long hours outdoors and in the elements
  • Professional appearance and demeanor
  • Have a thorough knowledge of safety and the proper operation of all tools and equipment.
  • Ability to effectively manage and lead a team of Service Teammates
  • Have excellent customer service skills when talking to residents about service needs.
  • Hands on working knowledge of typical apartment maintenance
  • Ability to work a schedule during normal working hours and that may be other than Monday-Friday, 8-5. Work in excess of 40 hours per week is likely
  • Consistent, regular and in person attendance during assigned hours at the workplace are required

Castle Residential Management, Inc.., is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other consideration made unlawful by applicable federal, state, or local laws.

Requirements

EDUCATION, EXPERIENCE, CERTIFICATION:

Required:

  • High school diploma or equivalent
  • Become EPA Section 608 HVAC Type I certified within 90 days of employment

Preferred:

  • Bachelor or Teammates degree
  • Previous experience in a maintenance supervisory role in the multi-family/hospitality industry
  • CFC/EPA, CPO certifications
  • North American Technician Excellence (NATE)
  • Heating, ventilation, air conditioning, and refrigeration certification (HVAC)

Job Summary

JOB TYPE

Full Time

POST DATE

09/29/2022

EXPIRATION DATE

11/19/2022

WEBSITE

castleliving.com

HEADQUARTERS

Fort Lauderdale, FL

SIZE

<25

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Castle Residential
Full Time
$43k-56k (estimate)
9 Months Ago

The job skills required for Service Supervisor include Customer Service, Transportation, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Supervisor. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Service Supervisor positions, which can be used as a reference in future career path planning. As a Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Supervisor. You can explore the career advancement for a Service Supervisor below and select your interested title to get hiring information.

If you are interested in becoming a Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Supervisor for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Service Supervisor job description and responsibilities

The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results.

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Document task completion through daily service reports.

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Conduct regular performance evaluation of environmental service staff.

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Create and maintain environmental service staff schedule.

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Customer service representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Supervisor jobs

At a call center for customer service, such as one employed by a large corporation, a service supervisor might be responsible for overseeing the quality of customer service provided by phone operators.

03/30/2022: Pittsburgh, PA

All supervisors should be prepared to deal with a crisis.

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Deliver fast, effective resolutions.

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A supervisor sees that employees update records when they receive or release parcels and mail.

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Assisting customer service staff with duties where required.

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Step 3: View the best colleges and universities for Service Supervisor.

Butler University
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