Overview

Under the direction of the General Manager, this position is responsible for maintaining the security and safety of people and property by enforcing established rules and regulations. Security Officer/Director is a working department staff member that will be required to establish continued education and training of staff memebers, maintain department schedule, manage all flex staff, and ensure full staffing at all shifts.

Security Officers are employees of CastleGuard. Accordingly, they are accountable to CastleGuard for all human resources and personnel-related issues. On operational matters security officers are accountable to the General Manager.

Responsibilities

(May include some or all of the following as applicable) 

• Maintain access control at gatehouse entry, confirm identification of either guest or resident and ask for permission from authorized party (resident/management) for access of person at gate. As necessary, check computer file. Maintain records of entry by process servers, emergency vehicles, police units, municipal, county, state or federal vehicles and the purpose of their entry. Watch pedestrian traffic and monitor cameras as gate operations allow. Handle gate traffic delays in accord with proscribed procedures.
• Maintain propery and boundary security, through campus walk-throughs, and roving of property.
• Possess knowledge of site interior so as to be able to direct guests, contractors and emergency vehicles how to get from place to place within premises.
• As applicable, perform pedestrian or vehicle patrol of assigned area. Said patrol will include but not be limited to: checking of doors and windows to proscribed locations, checking for debris, trash, damage, suspicious persons or vehicles, etc. Patrols may also involve the use of a guard tour device in which case locations of tour points would be indicated to officer and require they be “hit” a pre-determined number of times each shift.
• Possess strong interpersonal and communication skills. Duties include the ability to communicate using clear and appropriate communication skills in formal and informal settings such as mediating disputes, advising of processes and rules, and enforcing policies and procedures while being polite but firm in all matters of communication.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Respond to general alarms, power outages, broken water/power lines and security breaches of any kind in accordance with established post orders; contact police or fire department in case of emergency, such as fire, storm, or crime.
• Maintain radio/telephone communications in a professional manner.
• Observe suspicious persons, assess intentions, and take action as appropriate including contacting local law enforcement as necessary. At no time is an officer to engage anyone in a physical manner except when the officer’s personal well being is directly threatened.
• Observe, recall, and distinguish characteristics of persons, suspects, automobiles, location, property, etc. to include colors, shapes, sizes, height, weight, abnormalities, changes or differences since last observed, and other distinguishing characteristics and to be able to communicate this in a verbal and written format.
• Able to maintain composure and control when confronted with potentially hostile situations.
• Able to train and ensure team is understanding and following all policy and procedures. 
• Create and maintain schedule for entire security team.
• Additional duties as assigned.

Qualifications

Education/Training/Certifications/Licenses:

• High school diploma or equivalency required.
• Security Officer D license from the State of Florida. 
• A valid Florida driver’s license and a driving record in good standing.

Experience/Knowledge/Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Previous security experience preferred.

Computer literacy:

Intermediate command of computer hardware/software is required..

Language requirements:

Multiple language fluency is desirable.

Travel and availability requirements:

Ability to work extended hours and weekends on as needed basis, as well as ability to quickly respond to a change in work demands.

Physical Requirements:

Ability to lift up to 50 lbs.; may be required to stand and walk for long periods of time in excess of 2 hours; to bend over from time to time as post requirements demand; to look at computer screens extensively during the course of an 8-hour shift. Communicate, receive and exchange ideas and information by means of the spoken and written word; ability to quickly and easily navigate the property/building as required to meet the job functions. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions:

The majority of the work is performed in an indoor/outdoor setting with little to moderate noise levels. 

Disclaimer: This is not an all-inclusive job description. In addition, management has the right to change any portion of this job description at any time and for any reason.