Overview

Oversees the clubhouse facility during the hours set by the Board of Directors and provides customer service help to residents. 

The Clubhouse Manager also provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service as it relates to this function. This includes working interdepartmentally, as well as with our external customers.

Responsibilities

• Maintains schedules and timesheets/cards for payroll purposes.
• Conduct interviews and hiring of subordinates.
• Creates and updates activities calendar at the direction of committees or the Community Association Manager.
• Conduct rounds of the clubhouse and pool deck to monitor usage, cleanliness and any other items that should be addressed.
• Ensures all safety precautions and procedures are followed while performing duties.
• Required to attend scheduled activities/events as needed.
• May be assigned other duties and responsibilities by the on-site Community Association Manager.

Qualifications

Education/Training/Certifications/Licenses:

High school diploma or equivalency required.

Experience/Knowledge/Skills:

Must possess strong administrative background. Two (2) to Three (3) years of related work experience. Strong working knowledge of customer service principles and practices. Excellent interpersonal, office management and communications skills.

Computer literacy: 

Intermediate command of computer hardware/software is required; specifically, knowledge of Microsoft Windows, Word, Excel, Power Point and Outlook. Experience in maintaining a website is desired.

Language requirements:

Multiple language fluency is desirable.

Travel and availability requirements:

May be required to travel for training sessions off-site on an ad-hoc basis. May be occasionally required to cover for front desk staff when needed. Ability to work extended hours and weekends based on scheduling needs.

Physical Requirements:

Ability to lift up to 40 lbs.; work in an upright standing or sitting position for long periods of time, may fluctuate. May handle, grasp and lift objects and packages. Reach with hands and arms, communicate, receive and exchange ideas and information.

Ability to quickly and easily navigate the property/building as required to meet the job functions; complete all required forms.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions:

The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. May be requested to work overtime and weekends for special program events.

DISCLAIMER: This is not an all-inclusive job description. In addition, management has the right to change any portion of this job description at any time and for any reason.