About Cast & Crew We enable great content. Films, television, streaming, live events. We make difficult tasks easier - think payroll, human resources, accounting, financial management and workflow. Great content is difficult enough, so we’ve built solutions and software and, most importantly, linked everything together through a central hub. In English, that means Cast & Crew solutions talk to each other, making those difficult tasks we listed above a whole lot easier and simpler. We do. So you can. Learn more at www.castandcrew.com

Position Overview

Reporting to the Director, Client Onboarding this role will control, manage, and assist in all areas involving new client and/or new project setups.

Essential Functions

• Communicate with new and existing clients, gathering specifics related to their Productions.
• Enter new clients and/or existing clients’ and their project information into company system.
• Perform all follow-up and ensuring that information is communicated to all relevant departments.
• Assist with the administration of clients’ needs.
• Collect and record updates as necessary on new projects and communicate to other departments.
• Maintain constant communication with sales team to ensure successful client onboarding.
• Obtain and monitor the clients’ certificates of insurance (aka COI) for 3rd party liability.
• Maintain database of all client contracts (Personnel Services Agreement aka PSA.)
• Process client PSAs from inception to full execution.
• Maintain filing system.
• Work with clients as needed.
• Perform other related duties and assignments as assigned.

Qualifications

• High School Diploma, GED, or equivalent work experience required.
• A minimum of 3 years’ customer service experience preferred.
• Knowledge of standard office procedures and practices.
• Strong knowledge of computer applications including Microsoft Excel, Word and Outlook.
• Experience in the entertainment industry is a plus.

Special Work Conditions

• Sedentary - involves sitting most of the time but may involve walking or standing for brief periods of time. Some positions may entail exerting up to 15 lbs. of force occasionally and/or a negligible amount of force to lift, carry, push, or pull. 

Benefits

• Cast & Crew provides a comprehensive package of employee benefits including: Medical, Dental, Life/AD&D; LTD, additional voluntary benefits such as STD, Vision, paid vacation, holidays, and sick pay; 401(k) and employer match, Additional Life Insurance, and other company perks and benefits!

Please note: Due to the high volume of applicants, it is likely that only shortlisted candidates will be contacted.

CA residents: Your personal information may be collected in connection with certain services provided by Cast & Crew or its affiliated companies. A summary of your California privacy rights can be found at: https://www.castandcrew.com/privacy-policy/

Cast & Crew is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.