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Operations Supervisor

Rochester, NY | Full Time
6 Days Ago

Job Description

Position Summary

The Operations Supervisor is responsible for supervising collections activities in one or more lines of business within a division to achieve communicated safety and operational goals and creating an environment to encourage team engagement and professional growth and development.

Key Responsibilities

  • Provides leadership to the operations team and develops team members to assist them in reaching individual goals as well as create a pipeline for advancement within Casella.
  • Oversees drivers and helpers to ensure safety and operational goals are being met.
  • Partners with the Operations Manager and Division Manager to implement tactical initiatives to drive functional excellence and goal achievement.
  • Performs all onboarding procedures with newly hired drivers to ensure an understanding of Casella’s core values.
  • Monitors and coaches the driver’s performance and behaviors, recommends training or retraining as needed to ensure compliance with all company and safety policies.
  • Investigates all accidents, customer and driver disputes and complaints and ensures all applicable documentation is completed based on policies and procedures.
  • Creates logistical plans to reduce route hours using service conversions and container upsizing to improve density and efficiency of routes.
  • Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values. 

Education, Experience & Qualifications

The successful candidate will have a high school diploma or GED, a clean CDL, an OSHA 10 or 30 card and be legally eligible to work in the US. An associate degree and 2-4 years of supervisory experience is preferred.

 

Excellent verbal and written communication skills, an ability to communicate effectively with internal and external customers, and proficiency with Microsoft Office applications are required. An ability to work under pressure and meet deadlines and an ability to work independently and carry out assignments to completion is expected.

Attributes

Responsible, team-oriented individual who is committed to safety, demonstrates strong verbal and written communication skills, committed to customer service and results-oriented with the ability to see the larger picture while focusing on detailed information.

Skills for Operations Supervisor

The job skills required for Operations Supervisor include Customer Service, Leadership, Communicates Effectively, Microsoft Office, Initiative,and Written Communication etc. Having related job skills and expertise will give you an advantage when applying to be an Operations Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Operations Supervisor. Select any job title you are interested in and start to search job requirements.

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Career Path for Operations Supervisor

The following is the career advancement route for Operations Supervisor positions, which can be used as a reference in future career path planning. As an Operations Supervisor, it can be promoted into senior positions as an Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Supervisor. You can explore the career advancement for an Operations Supervisor below and select your interested title to get hiring information.

How to Become an Operations Supervisor

If you are interested in becoming an Operations Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Operations Supervisor for your reference.

Step 1 Understand the job description and responsibilities of an Operations Supervisor

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Step 2 Knowing the best tips for becoming an Operations Supervisor can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Step 3 View the best colleges and universities for Operations Supervisor

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