Position Summary

The Operations Supervisor is responsible for supervising collections activities in one or more lines of business within a division to achieve communicated safety and operational goals and creating an environment to encourage team engagement and professional growth and development.

Key Responsibilities

• Provides leadership to the operations team and develops team members to assist them in reaching individual goals as well as create a pipeline for advancement within Casella.
• Oversees drivers and helpers to ensure safety and operational goals are being met.
• Partners with the Division Manager to implement tactical initiatives to drive functional excellence and goal achievement.
• Performs all onboarding procedures with newly hired drivers to ensure an understanding of Casella’s core values.
• Monitors and coaches the driver’s performance and behaviors, recommends training or retraining as needed to ensure compliance with all company and safety policies.
• Investigates all accidents, customer and driver disputes and complaints and ensures all applicable documentation is completed based on policies and procedures.
• Creates logistical plans to reduce route hours using service conversions and container upsizing to improve density and efficiency of routes.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values. 

Education, Experience & Qualifications

The successful candidate will have a high school diploma or GED, a clean CDL, an OSHA 10 or 30 card and be legally eligible to work in the US. An associate degree and 2-4 years of supervisory experience is preferred.

Excellent verbal and written communication skills, an ability to communicate effectively with internal and external customers, and proficiency with Microsoft Office applications are required. An ability to work under pressure and meet deadlines and an ability to work independently and carry out assignments to completion is expected.

Attributes

Responsible, team-oriented individual who is committed to safety, demonstrates strong verbal and written communication skills, committed to customer service and results-oriented with the ability to see the larger picture while focusing on detailed information.