Position Summary

The Billing Specialist is responsible for maintaining, updating, and calculating necessary data to prepare billing invoices, communicating with customers to provide information about fees or to obtain payment information and updating accounting information and customer accounts to ensure accurate billing information is sent out in a timely manner.

Key Responsibilities

• Manages communications with customers regarding account status and issues reminders or final notice statements as needed.
• Collects and sorts all invoices, credits, bills and order statements to ensure proper organization of records.
• Inputs customer payments into the billing system and manages account balances to prevent inconsistencies and discover outstanding debt balances early to ensure timely collections.
• Prepares customer account statements and ensures delivery of customer invoicing using electronic, standard or certified mail services.
• Updates records to reflect issued invoices, processed payments, account balances and customer contact information to ensure the accuracy of accounting records.
• Works with internal accounts receivable department to pursue past due customer accounts bringing them up-to-date and once again generating revenue for the division.
• Responds to customer inquiries regarding their accounts, billing statements, and payments with professionalism and attention to detail.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Education, Experience & Qualifications

The successful candidate will have a High School Diploma or equivalent, have 1-2 year of business experience with increasing responsibilities and have demonstrated the ability to work as part of a team in a collaborative environment. Although not required, an Associate's degree in Accounting or Business and direct experience with billing, data entry, accounts payable and receivable are preferred. 

High attention of detail, excellent listening, communication and problem solving skills and an ability to work in a fast paced environment are required. Demonstrated proficiency with Microsoft Office Applications, especially Excel, and a thorough knowledge and understanding of billing transactions and processes are expected. 

Attributes

Organized, team-oriented individual who is attentive to detail and results-oriented, with the ability to see the larger picture while focusing on providing excellent customer service.