The Cavalier is looking for our next Restaurant Supervisor at Tacos N Tequila at the Embassy Suites Virginia Beach Oceanfront!

Job Summary:

Restaurant Supervisors coordinates and managers all aspects of front of house guest experience for the restaurant for a shift.

Responsibilities:

Assign all associates their duties, and inspect work for conformance to prescribed company/franchise standards of cleanliness.

Interact with fellow associates in a courteous and professional manner.

Greet and interact with the guest in a friendly and professional manner creating the “WOW” experience.

Ensure that all guest requests you receive are satisfied in a timely and efficient manner. Provides service in a highly professional manner at all times.

Prepare the pre-shift reports concerning room occupancy, notes for specific shift using the pre-shift template.

Conduct daily pre-shift meeting

Record data concerning work assignments and special projects and prepare periodic reports.

Investigate complaints and takes corrective action during guest table visits.

Possess full knowledge of all matters relating to proper techniques as established by hotel/franchise requirements.

Complete associate safety training in compliance with PHR/franchise procedures, OSHA regulations and Restaurant Supervisor.

Review internal management reports to include: occupancy forecasts, night audit summary, payroll edits, man-hour and payroll reports, productivity results from the prior day, operating checkbook accounts and schedules

Attend weekly staff meeting

Check periodically each day on any and all special project work

Ensure that the resort maintains all QA standards as defined by any third party affiliations (Interval International or hotel franchiser) where applicable

Assists Restaurant Manager with month end inventory to ensure adequate supplies, if requested.

Ensure that all department employees receive comprehensive training as specified by the Operating Business Plan Assumptions

Enforce 100% staff compliance with uniform and grooming standards

Report unsafe work conditions/practices and safety/security violations in accordance with Company policy.

Assist Restaurant Managers in training and supervising associates. Observe performance and encourage improvement through coaching as appropriate. Contribute to retention and motivation of associates through open communication and problem resolution.

Manage and operate within the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc...) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service

Execute company programs and manage the operations of outlet / area(s) to ensure compliance with and SOPs, safety regulations and all other federal, state and local regulations and to ensure an optimal level of service, quality and hospitality are provided to the guests. Take full ownership of the shift as Shift Leader of assigned outlet/area(s). Will maintain standards in the Restaurants as directed by the Director of Outlets

Execute, recommend and manage the implementation of promotions, displays, buffet presentation and other ideas within corporate guidelines to capture more in house guests and a larger share of the local market

Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects

Promote an accident free workplace to minimize liabilities and related expenses

Monitor and control the maintenance/sanitation of the various outlets and equipment to protect the assets, comply with regulations and ensure a safe work environment

Complete any other responsibilities or duties as assigned

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Restaurant type:

• Bar
• Casual dining restaurant

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Weekends as needed

Work Location: In person