Senior Vice President, Chief Operating Officer

Title: Chief Operating Officer

Department: Operations

Reporting To: President and Chief Executive Officer

COMPANY BACKGROUND

Carver Bancorp, Inc. (NASDAQ: CARV) the holding company for Carver Federal Savings Bank, a federally chartered institution with approximately $700 million in assets and 125 employees. The Bank was chartered in 1948 to address the banking needs for middle income and underserved communities in New York City. Carver operates 7 full-service branches in the New York City boroughs of Brooklyn, Queens, and Manhattan. The Bank provides commercial real estate and small business loans and a range of complementary retail products and services.

RESPONSIBILITIES:

The Chief Operating Officer (“COO”) will work closely with the CEO to establish and implement strategic and operating objectives for the bank and increase overall productivity while meeting goals set for ROE and ROI. Working with the CEO and the CFO, review all funding issues to ensure productivity while maximizing profitability. Play an integral role in preparing the Carver for additional asset growth through customer acquisition and retention, new products, and services and, possibly, acquisitions.The COO will have direct accountability for the following support functions: Retail Branches, Retail Ops and Loan Ops. He/she will be responsible for the development, implementation, monitoring and control of all strategies, operations, plans and objectives of the support functions to assure alignment with the Bank’s overall strategies and goals. Key responsibilities include, but are not limited to:

• Oversee the day-to-day operations of the support functions (Retail Operations, Loan Servicing, Technology, and support Marketing initiatives), including formulating and implementing long and short-range strategic plans.
• Develop and manage an effective, disciplined division with the appropriate infrastructure, systems, programs, and methods to support the Lending and Retail Divisions, regulatory requirements, and market opportunities
• Provide leadership in driving revenue via the Retail and Lending channels
• Maintain and track progress on the company’s yearly business plan
• Work collaboratively with colleagues to establish the performance expectations necessary to achieve success
• Implement, measure, and monitor revenue and risk management scorecards for reporting areas to ensure compliance with the Bank’s strategic and capital plans.
• Manage critical vendor relationships related to revenue and customer experience

BACKGROUND/EXPERIENCE:

· Demonstrated ability to clearly articulate and implement a strategic vision. Prior strategic leadership experience required

• Solid management experience in back-office support operations. Experience in technology, procurement, and/or facilities a plus

· Solid knowledge of thrift/bank regulatory issues and experience with such agencies (i.e., OCC)

· Experience in restructuring organizations a major plus

• Sharp bottom-line orientation and proven operating skills including a solid P&L and general management track record
• Exceptional ability to deliver concise, incisive, logical written documents and has the presence to deliver recommendations effectively to demanding audiences including the Board of Directors
• A high degree of self-confidence and perseverance and can earn the confidence of others
• Comfortable working in a diverse environment with the ability to deal with ambiguity while adapting easily to rapidly changing business conditions
• The ability to quickly grasp the business and economic issues of a situation and develop the best solution; find creative ways to solve complex issues among demanding parties and achieve “win-win” resolutions
• Strong relationship-building and networking skills; comfortable managing analysts’ expectations and sending the appropriate “signals” to the Wall Street community

Note: Offer will be contingent on successful passing a 914 OCC review (i.e., Changes in Directors and Senior Executive Officer)