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Country:

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Duties include, but are not limited to:

• Order processing for:
  • Customer orders
  • Professional Service monthly billings
  • intercompany PO drop shipment orders
  • other non-customer initiated order requests

• Process ERP transactions to support Client Services team
• Execute non-customer facing support for the Client Services team
• Actively participate with other Client Communication Associates to establish processes and improve efficiency through ACE tools and responsible to take action accordingly
• Provide backup support as required
• Maintain & update CRM application
• Participate in department initiatives to improve efficiency
• Consistent communication with the appropriate departments (Client Services, Production, Shipping, Supply Chain, Professional Services)
• Liaise between Operations and Client Services

• Return Materials Authorization for post-sale services

• Complete projects with little supervision and/or direction
• Other tasks as assigned

QUALIFICATIONS

• In depth knowledge of ERP system (including CRM, Sales Order Entry, Credit Return modules and an understanding of Inventory/Purchasing modules)
• Able and willing to obtain basic product knowledge
• Exceptionally superior attention to detail
• Excellent computer, data entry, and organizational skills
• Basic to intermediate level of Microsoft Office skills
• 1 – 2 years of experience in Operations or Logistics role and general understanding of customer focus
• Experience in administrative support role
• Bachelor’s degree or equivalent work experience
• Ability to work independently with minimal supervision
• Ability and desire to succeed in a cross-functional working environment required
• Demonstrate passion, dedication, professionalism and proven execution

RSRCAR

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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