Overview

At Carolinas Dentist, we pride ourselves in delivering amazing patient care while maintaining a dynamic and fun culture. Our office treats our patients like family and highly values our patient relationships. We work hard and offer the most up-to-date procedures to provide comprehensive care. Our team is an incredible group that works together to achieve the results we are looking for – smiling faces on our patients and our team!! We would love to have you join our office family!!

Responsibilities

The primary objective of the A/R Specialist position is to ensure that all insurance and patient balances over 30 days are addressed in a timely manner. This position is responsible for maintaining reports pertaining to account credits and insurance balances older than 30 days for assigned locations to ensure that all patient accounts reflect accurate information.

Essential functions include but are not limited to: 

• Complete 30 Day Outstanding Claims Report for assigned locations monthly 
• Complete Negative Balance Report for assigned locations monthly 
• Complete Insurance Overpaid Report for assigned locations monthly 
• Send out auto-statements for patient balances for assigned locations monthly 
• Assist with submitting patient accounts for assigned locations to Varidi on a quarterly basis

• Attend all scheduled Level 10 Meetings 
• Fill out weekly Revenue Cycle Management scorecard numbers 
• Respond to all communication from other Revenue Cycle Management members and Practice Managers in a timely manner with required detail 
• Maintain a detailed knowledge of where A/R Specialist and Collections metrics stand and why for assigned locations 
• Assist in ensuring practice and company collections protocols are followed consistently by utilizing all processes in the Revenue Cycle Management Manual 

Qualifications

• 2 years of dental insurance experience 
• Computer proficiency including Microsoft Office Suite, Google Drive, etc. and the ability to learn new programs. 
• Ability to use sound judgement, demonstrate independent thinking and provide recommendations to providers and Practice Manager 
• Ability to collaborate and demonstrate a team work approach to job responsibilities 

• Ability to demonstrate initiative, dependability and promptness 

Requisition Number