Description

The Quality Management Training Director acts as staff to the Compliance Officer by monitoring and reporting results by providing training for the organization on matters relating to quality and compliance. This position will be responsible to develop and execute training programs that support our corporate strategic goals. Research emerging industry trends, new technologies and techniques to update current training curriculum as appropriate. The Quality Management Training Director, together with the Compliance Officer, is authorized to implement all necessary actions to ensure achievement of the objectives of an effective quality training program for the organization.

Requirements

• Develop, implement, manage and maintain corporate training programs.

• Conduct Needs Assessments to identify leaning gaps across the organization.

• Plan annual training calendar to meet identified needs, ensuring offerings improve performance.

• Works with the Human Resources Department and others as appropriate to develop an effective compliance training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers. 

• Build career paths to foster employee development and build bench strength for the organization with human resources.

• Coordinate the preparation of specific trainings using standardized materials to ensure a consistent message.

• Manage curriculum development, instructional design, programming and delivery to ensure the general principles of learning and instruction are included.

• Serve as a coach to high potential employees, partnering with individual employees on development plans and initiatives with human resources.

• Continuously monitor and audit training and development programs for effectiveness; implements appropriate changes and improvements proactively.

• Monitor programs; collecting data and preparing analytical reports to share information and to provide suggestions for improvement.

• Proactively develop and implement new programs, procedures and policies to support pursuit of employee and leadership development.

• Embrace technological innovations and continuously refines programming to deliver in the most appropriate medium.

• Cultivate relationships and partnership with external training resources and initiatives.

• Serve as the subject matter expert for employee training and development initiatives.

• Support management with special projects and workflow process improvements and other duties as assigned.

Other Job Functions:

• Ensures compliance with established external and internal control procedures by examining records, reports, operating practices, and documentation in conjunction with Compliance Officer.

• Verifies compliance through comparison of documentation to established policies, procedures and regulations.

• Completes audits through hands-on, on-site review of consumer and employee charts, office inspections, and preparing Plan of Correction and follow-up.

• Appraises adequacy of internal control systems by completing audit checklists.

• Maintains internal control systems by updating audit programs and checklists; recommending new policies and procedures.

• Communicates audit findings by preparing quarterly reports; discussing and presenting findings with Executive Team.