The Retail & Visitor Services Assistant will support Carnegie Hall's Retail Operations and the Visitor Services and Volunteers Department with public-facing interactions and administrative tasks. Individuals should have outgoing, affable personalities who enjoy working with the public in diverse group settings. The assistant will help manage daily group tour operations and give tours as needed. This role supports Information Desk operations and oversees the volunteers staffing the table. The individual will assist with in-person and online sales in the gift shop, along with daily cash accounting of all gift shop locations. They will provide strong administrative support responding to general customer service queries, private group operators, and volunteers by online chat, email, and phone. They will also help to maintain Visitor Services and Retail Operations spaces and materials and assist with related Visitor Services and Volunteers and Retail Operations assignments. Responsibilities: • Manage public and private group tours and coordinate with House Management, Box Office, and docents to facilitate daily tour operations. • Onsite management of the Information Desk and volunteers staffing the Desk. • Maintain the Box Office Lobby space as it pertains to tour operations.• Provide in-person tours as needed for private groups and the public.• Assist with in-person and online sales in the gift shop, along with daily cash accounting of all gift shop locations.• Stocking, arrangement, and organization of merchandise daily. • Management responsibilities and count-in/out load-in/out for artist merchandise and CD/Book signing events. • Prepare and process interdepartmental transfers of merchandise as well as tour invoices, payments, and receipts.• Assist with general customer service queries and respond to private group operators and volunteer inquiries by online chat, email, and phone.• Additional administrative and clerical tasks as needed.Qualifications: • Engaging and outgoing personality who enjoys working with others in diverse group settings.• The assistant should also have strong interpersonal, customer service, administrative, and phone skills. • Thrives on being a fast learner who is self-motivated and can work proactively and independently.• Enjoys keeping track of important details using strong organizational skills.• Excellent time management in a fast-paced environment working independently and collaboratively.• Knowledge of Microsoft Office Suite required. SharePoint, Tessitura, and retail experience a plus. • Strong email writing skills and comfortable with Excel spreadsheets and Word documents.• Flexible schedule with evening and weekend availability required. Average 4-5 shifts/15-20 hours per week.• Individuals with background in music, theater, art, and cultural organizations are encouraged to apply. Please upload a cover letter along with your resume when applying for this position.