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Customer Specialist
CarMax Tallahassee, FL
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Full Time | Retail 10 Months Ago
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CarMax is Hiring a Customer Specialist Near Tallahassee, FL

6050 - Tallahassee - 3500 W Tennessee St, Tallahassee, Florida, 32304CarMax, the way your career should be! 

About this job

As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.

What you will do – Essential Responsibilities

  • Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
  • Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
  • Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory
  • Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards
  • Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
  • Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing

Purpose of the role

This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Demonstrate exceptional communication skills
  • Display confidence in self, the product and CarMax
  • Ability to build and maintain strong relationships
  • Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
  • Balance the needs of the Customer and the business when making decisions
  • Seek to fully understand and meet Customer needs
  • Create win-win solutions to Customer issues
  • Get work done well, on time and follow the right process
  • Drive work processes and pay close attention to detail
  • Perform multiple duties in a high energy, fast-paced working environment
  • Read, interpret and transcribe data in order to maintain accurate records
  • Lift objects that weigh as much as 25 lbs.

Education and/or Experience

  • High School Diploma, or equivalent
  • Sales and customer service experience, in an area such as retail, preferred
  • Valid Driver’s License
  • Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

POST DATE

05/23/2022

EXPIRATION DATE

12/19/2023

WEBSITE

carmax.com

HEADQUARTERS

WOODBRIDGE, VA

SIZE

15,000 - 50,000

FOUNDED

1993

TYPE

Public

CEO

WILLIAM SHEETS

REVENUE

$10B - $50B

INDUSTRY

Retail

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About CarMax

CarMax is a Virginia-based 225 automotive retail stores operator that sells, trades and finances new and used cars.

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The job skills required for Customer Specialist include Customer Service, Communication Skills, Billing, Microsoft Office, Attention to Detail, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Specialist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Specialist positions, which can be used as a reference in future career path planning. As a Customer Specialist, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Specialist. You can explore the career advancement for a Customer Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Specialist job description and responsibilities

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

05/01/2022: El Paso, TX

Responding promptly to customer inquiries.

03/04/2022: Elyria, OH

Communicating with customers through various channels.

04/11/2022: Saint Cloud, MN

Acknowledging and resolving customer complaints.

02/20/2022: Los Angeles, CA

Knowing our products inside and out so that you can answer questions.

04/22/2022: Denver, CO

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Specialist jobs

Communicate clearly with customers.

04/10/2022: Long Beach, CA

Give credence to customer complaints.

05/08/2022: Kingsport, TN

Understand The Needs Of The Business.

02/20/2022: Tallahassee, FL

Listen attentively and actively.

03/12/2022: Madison, WI

Make the customer feel comfortable.

03/03/2022: Schenectady, NY

Step 3: View the best colleges and universities for Customer Specialist.

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