You haven't searched anything yet.
Resp & Qualifications
PURPOSE:
Supervise and provides daily direction to multi-functional team members regarding training and development, policies, procedures, and work production quantity and quality. Functional areas may include but not limited to: installation, implementation, client support, client services, client administration, customer service, enrollment and eligibility, claims processing, and call center operations. Reviews and resolves complex service issues not resolvable by subordinates.
ESSENTIAL FUNCTIONS:
Supervise employee outcomes by training, assigning, scheduling, coaching, and counseling employees; communicating job expectations; planning, monitoring, and appraising job contributions; adhering to policies and procedures.
Meets operational standards by contributing information to strategic plans and reviews; implementing production, productivity, quality, and customer-service; resolving problems; identifying system improvements.
Maintains customer service objectives by monitoring daily operations; resolving claims that require manual review or technical support, enrollment or billing related customer issues. Consistently reviews systems and makes necessary adjustments where needed, including resources/staffing. Researches and resolves escalated calls, review and resolve complex claims that have not been resolved by Claims staff.
Maintains and improves departmental operations by monitoring system performance; identifying and resolving operations problems; supervising process improvement and quality assurance programs; installing upgrades.
Prepares call center, claims and or enrollment and billing performance reports by collecting, analyzing, and summarizing data and trends.
Improves call center, claims and or enrollment and billing job knowledge by attending educational workshops.
SUPERVISORY RESPONSIBILITY:
This position manages people.
QUALIFICATIONS:
Education Level: High School Diploma or GED
Experience: 3 years related professional experience with demonstrated leadership skills. Must have proficiency in the service, claims or enrollment & billing area
Preferred Qualifications:
Bachelor's Degree
Knowledge, Skills and Abilities
Department
Department: (IT & Business Support Contact Center)
Equal Employment Opportunity
CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Hire Range Disclaimer
Actual salary will be based on relevant job experience and work history.
Where To Apply
Please visit our website to apply: www.carefirst.com/careers
Federal Disc/Physical Demand
Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
PHYSICAL DEMANDS:
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
Sponsorship in US
Must be eligible to work in the U.S. without Sponsorship
#LI-LY1
Full Time
12/06/2022
12/23/2022
carefirst.co...
MD
<25
The following is the career advancement route for Operations Supervisor (Hybrid) positions, which can be used as a reference in future career path planning. As an Operations Supervisor (Hybrid), it can be promoted into senior positions as an Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Supervisor (Hybrid). You can explore the career advancement for an Operations Supervisor (Hybrid) below and select your interested title to get hiring information.
If you are interested in becoming an Operations Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Operations Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Operations Supervisor job description and responsibilities
Operations supervisors oversee all the activities within a specific department or area of an organization.
04/07/2022: Killeen, TX
Operations supervisors are responsible for leading and supervising a group of employees.
01/21/2022: Bismarck, ND
After supervising employees, operations supervisors are responsible for evaluating their performance and delivering feedback, positive or critical, depending on the employee and the situation.
02/22/2022: Spartanburg, SC
Operations supervisors are responsible for elevated customer support for the customers who have requested to speak to managers or someone with more authority.
03/01/2022: Baton Rouge, LA
Often, supervisors create and oversee their team’s workflow, or the tasks required to complete a job.
02/04/2022: Pensacola, FL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Operations Supervisor jobs
Supervisors must use active listening skills to understand employee complaints and to work with them to reach a solution.
04/03/2022: Topeka, KS
Some companies require the operations supervisor to make major contributions to the functions of other departments.
04/13/2022: Pierre, SD
Operations supervisors report directly to the director of the department they supervise.
03/07/2022: Idaho Falls, ID
A supervisor oversees the day-to-day performance of employees.
02/06/2022: Danbury, CT
Therefore, an operations manager needs to have a strong hold over the quality standards of the products.
03/27/2022: Lexington, KY
Step 3: View the best colleges and universities for Operations Supervisor.