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Service Supervisor
CARE HAWAII Honolulu, HI
Part Time 6 Months Ago
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CARE HAWAII is Hiring a Service Supervisor Near Honolulu, HI

Position Summary:

This member of the DD Medicaid Waiver/CNS program of the C&A Department has a responsibility for creating the participant Individual Plan, PAB I and II supervision and oversight, administrative duties, such as faxing, emailing reports, graphing, and communicating with State Case Management. A Service Supervisor is required to develop Individual Plans (IP) for Participants, based on their Individual Service Plan (ISP) from the STATE, incorporating verbal and written information received from the Participant, the DOH-DD CM, other agencies, the Participants family, or the Participant's legal or designated representative. The Service Supervisor must adhere to Medicaid Waiver Standard timelines and develop activities, methods, or approaches with time frames for achievement to be implemented, including behavioral supports, to achieve the desired goals and outcomes identified in the ISP and or/ Waiver Action Plan. Under the guidance of the Clinical Supervisor, the Service Supervisor gives on site supervision to PAB I and II, once a month or as needed. The Service Supervisor also teaches and works with these workers to implement the Individual Plan. Duties include data collection, data analysis, direct care service provision, monthly reports, quarterly reports, good organizational skills, good communication skills, initiative and follow through.

Position Qualifications:

  • Minimum Education: Requires a Bachelors Degree in Social Science or Education and experience working with individuals with developmental disabilities.
  • Minimum Field of Experience: Ability and demonstrated excellence in interpersonal skills to effectively work with all levels of personnel and with other agencies; Interest to work with special needs populations and their families; Basic computer skills; Is able to write and implement an Individual Plan targeting behaviors. Is able to write reports that summarize data and identified outcomes.
  • Required Certification/Registration: Basic Life Support (renewed annually)
    • CPR
    • First Aid
    • CPI
    • PBS training
    • DD training
    • Shadow time
  • Preferred Experience: Has documented prior experience of 1 year direct and supervised clinical experience in behavioral planning with adults or children or elderly with a developmental disability.

Duties and Responsibilities:

  • Oversees, updates and provides training on the implementation of the individual plan
  • Adheres to agency policies and procedures
  • Able to create an appropriate written plan that details the skills to be taught, the instructional strategies to be utilized across domains and the data management strategies to be implemented
  • Participates in agency training and supervision as required
  • Collects program and client data as needed
  • Fosters good relationships among care providers; maintains dialogue in interaction with other professionals to identify and resolve existing problems
  • Participates/contributes in meetings pertinent to area of responsibility; promotes quality client care through a spirit of mutual cooperation with other staff, teachers, and other IEP team members
  • Is consistently on time and available to provide direct services and service supervisor appointments in the community
  • Demonstrates self-evaluation skills and takes responsibility for and appropriate action to remedy or reduce limitations; independently seeks formal and informal professional development activities to ensure the highest standard of knowledge and skill

Job Summary

JOB TYPE

Part Time

POST DATE

09/02/2022

EXPIRATION DATE

02/13/2023

WEBSITE

carehawaii.info

HEADQUARTERS

HONOLULU, HI

SIZE

200 - 500

FOUNDED

1999

CEO

TINA LORRAINE MCLAUGHLIN

REVENUE

$10M - $50M

INDUSTRY

Ambulatory Healthcare Services

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About Care Hawaii

Care Hawaii is a judiciary company based out of 220 Imi Kala St # 205, Wailuku, Hawaii, United States.

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The following is the career advancement route for Service Supervisor positions, which can be used as a reference in future career path planning. As a Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Supervisor. You can explore the career advancement for a Service Supervisor below and select your interested title to get hiring information.

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If you are interested in becoming a Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Supervisor for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Service Supervisor job description and responsibilities

The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results.

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Document task completion through daily service reports.

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Conduct regular performance evaluation of environmental service staff.

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Create and maintain environmental service staff schedule.

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Customer service representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Supervisor jobs

At a call center for customer service, such as one employed by a large corporation, a service supervisor might be responsible for overseeing the quality of customer service provided by phone operators.

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All supervisors should be prepared to deal with a crisis.

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Deliver fast, effective resolutions.

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A supervisor sees that employees update records when they receive or release parcels and mail.

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Assisting customer service staff with duties where required.

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Step 3: View the best colleges and universities for Service Supervisor.

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