Description

Why Capitol Wholesale Fence? 

Capitol Wholesale Fence Company, Inc. is a full-line, wholesale fence distributor. We build both vinyl and aluminum items on-site in addition to producing aluminum under the Atlantic brand. Capitol Wholesale Fence Company, Inc. was founded in 1965 by Mr. Lee R. Smith and is a wholesale distributor of high-quality fence products that it sells both to contractors and the general public. With our skilled team and high-quality products, we continue to strive to offer the greatest customer experience in the fence industry. 

Position Summary:

The Customer Service/ Inside Sales Representative is responsible for providing customer interface and provides a variety of services, solutions, support, and information in a manner that builds trust, confidence, and long-term business. The customer service/inside sales representative is the primary internal customer point of contact for service and information regarding products.

Essential Job Functions, Duties, And Responsibilities:

• Primary owner of day-to-day relationship with high-volume B-2-B customers, ensuring timely and accurate fulfillment of orders. Coordinates all activities with those clients with their assigned sales representatives and keeps the sales rep abreast of any issues, opportunities, and developments.
• Tracks and manages larger, multi-service-center orders with multiple SKUs and multiple delivery points over several dates. Advocates for the customer to internal operations leaders.
• Consult with customers to provide information about products or services, cancel accounts, or obtain details of complaints.
• Prepare quotes, promote solutions and services, process orders, arrange deliveries, invoicing, and process product returns. Acts as an internal sales representative to smaller customers.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Interacts with prospects to identify appropriate contacts, qualify and drive leads through the sales pipeline.
• Suggest new or additional services or products to customers based on their needs; identify and close additional purchases of products and services by customers' communities.
• Prospects qualify and generate sales within the company’s established trading partners. Responds to requests for bids and develops relationships such that Capitol Wholesale is informed about upcoming RFBs timely.
• Remains knowledgeable and up-to-date on changes and developments in the company’s B2B infrastructure.

Requirements

Qualifications and Skills:

• 1-3 years of relevant experience.
• Proven customer support experience in a large-scale B-2-B environment.
• Ability to adapt/respond to multiple priorities with a calm and professional demeanor.
• Excellent communication skills, including phone etiquette and active listening, and excellent note-taking.
• The proven willingness and ability to rapidly and thoroughly learn new software, such as Microsoft products, ERP, and company-specific technology tools. Confident in one’s ability to continuously evolve with the role.

REQUIRED EDUCATION/CERTIFICATION:

• High School Diploma
• A two-year degree is strongly preferred
• Project management experience and/or certification are strongly preferred

We’ve got you covered.

Capitol Wholesale employees give a lot, and we offer benefits that fit their needs. We provide industry-leading coverage and benefits to our people and their qualified family members, including:

• Medical, Dental, and Vision coverage for Employees, Spouses, Dependents &/or entire Family
• Company Paid Life Insurance and Short/Long-Term Disability Insurance
• Convenient 24/7 Doctor Visits through LiveHealth Online
• Legal Assistance via Legal Shield
• Employee Assistance Program
• Identify Theft Protection
• Access Perks – Discounts on products and services with companies nationwide.
• 401k Retirement Program with strong company match

In addition to the benefits program, Capitol Wholesale also provides employees with a competitive wage, career advancement, and training opportunities.