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Field Service Technician

Tucson, AZ | Full Time
1 Month Ago

Job Description

Capital Pump & Equipment provides excellence in new equipment rentals for a pump and controls solutions for many industries, from small to large applications. We strive to meet or exceed our customers' expectations on every project. We are here to serve our customers competently, efficiently, and knowledgeably. Capital Pump & Equipment is only as good as the people we employ. We are proud to have employees with decades of experience, which helps us provide the best service to our customers.

Capital Pump & Equipment strives to employ the best candidates to provide exceptional quality and customer service. We are continually growing and looking for employees with skill sets that will benefit the company's growth. Currently, we are looking for a Field Service Technician for our rental department at our Tucson Branch.

Field Service Technician

Job Summary

We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability. This position is a Non-Exempt position and, per the Fair Labor and Standards Act (FLSA), will be paid at 1.5x the base rate for any hours worked over 40 hours in a workweek.

Responsibility & Duties

  • Provide service and customer support during field visits or dispatches
  • Tie workflow to schedule
  • Manage all on-site installation, repair, maintenance, and test tasks
  • Diagnose errors or technical problems and determine proper solutions
  • Produce timely and detailed service reports
  • Document processes
  • Operate vehicle safely and use field automation systems
  • Follow all company's filed procedures and protocols
  • Cooperate with the technical team and share information across the organization
  • Comprehend customer requirements and make appropriate recommendations/briefings
  • Build positive relationships with customers
  • Other duties as assigned.

Skills & Abilities

  • Ability to work in varied outdoor environments
  • Ability to receive and carry out instructions
  • Ability to work overtime when necessary
  • Must have proven field service experience
  • Ability to troubleshoot, test, repair, and technical service equipment
  • Ability to work flexible shifts and to adapt to changing work schedules
  • Familiarity with mobile tools and applications
  • Ability to lift 50lbs.
  • Must be able to pass a drug screen and background check.
  • Must be able to read and write English.

Experience & Education

  • High School Diploma or GED preferred
  • Technical degree or certificate preferred
  • Valid driver's license with clean driving required; CDL a plus
  • Experience in rental/pump industry preferred.
  • Welding experience is a plus.

Competitive Pay

Medical, Dental, Vision as well as other coverages

Company-paid Short-Term Disability and Basic Life

Paid Holidays

To learn about our company's, please visit our website www.cpepumps.com

We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.

Skills for Field Service Technician

The job skills required for Field Service Technician include Field Service, Installation, Customer Service, Technical Services, Responsibility,and Customer Support etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Technician. Select any job title you are interested in and start to search job requirements.

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Career Path for Field Service Technician

The following is the career advancement route for Field Service Technician positions, which can be used as a reference in future career path planning. As a Field Service Technician, it can be promoted into senior positions as a Field Service Engineer IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Technician. You can explore the career advancement for a Field Service Technician below and select your interested title to get hiring information.