1 IT Support Specialist II Job in Trenton, NJ
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Capital Health is Hiring an IT Support Specialist II Near Trenton, NJ
Overview:
Physical Demands and Work Environment
Position #: 3218
Provides technical support for all in-house and satellite locations, computer systems, applications and peripheral devices. Meets with current and potential system users for the purpose of determining technical needs. Evaluates current resources and determines technical solutions. Effectively streamlines systems and processes to improve productivity. Implements principles of operating systems theory and design. Examines various software systems, and identifies advantages and roles. Applies both technical skills and business training to solve real-world problems.
Responsibilities:- Troubleshoots any hardware and software problems with PC’s, printers, peripherals, mobile devices, servers, switches, routers, and other miscellaneous IT equipment.
- Provides support for a large variety of hospital applications. Installation and configuration of Windows/Apple/Linux OS, MSO, Internet Explorer, Google Chrome, etc. Support LAN, security and network protocols governed by Information Technical Services management and policies.
- Analyzes error conditions that arise during live operation. Confers on a timely basis with vendors, manuals and other documentation to troubleshoot the best solutions. Takes ownership of problems while communicating effectively with the end user. Conducts parallel testing to analyze and improve end user production efficiency.
- Educates end users to conform to Information Services policies for acceptable hardware or software utilization. Advises, instructs, or acquaints system end users in the use of their hardware, software, applications and operating system. Provides technical advice and assistance to users concerning data communication equipment and data transmission. Meets with current and potential system users for the purpose of determining technical needs.
- Follows security standards, supports HIPAA and any other hospital security protocols. Ensures all work (e.g. design, distribution, repairs) is done in compliance with all licensing laws, legal requirements and industry standards. Maintains client confidence and protects operations by keeping information confidential.
- Participates in on-call availability for off-hours support. Provides efficient help desk support as needed. Monitors the request for service board and independently opening work orders to rectify technical problems.
- Performs preventative maintenance in accordance with department policies. Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications and documenting.
- Follows sound implementation procedures such as ensuring new hardware and/or software is installed, pre-configured and tested in the test bed and in pilot locations prior to a formal rollout in a production environment.
- Maintains database of inventory of workstations and associated equipment; assists in the research and purchase of hardware and software.
- Communicates and follows up in a positive, meaningful manner with customers on the status of problems and projects, and proper procedures for systems evaluations.
- Communicates, written or orally, to members of the team and IS management on a regular basis on the status of problem resolutions and project implementations as necessary. Participates as an active, contributing member in regular Technical Services staff meetings and other assigned team/project meetings. Communicates current task and project priorities that may conflict with their service requests and alternatives to requests for services that do not meet standards.
- Performs successfully administrative responsibilities necessary to comply with Organization, IS policies, procedures and standards. Assists with developing documentation necessary for all desktop and application delivery, implementations and upgrades, including detailed technical specifications, work plans, test plans, implementation, downtime schedules, and back out/recovery plans. Assists in the training and mentoring of existing and new employees, including developing training materials and conducting training sessions.
- Maintains historical records by documenting hardware and software changes and revisions in an accurate and timely fashion.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Performs other duties as assigned and possesses a willingness to adapt to changing department demands.
- High school diploma or GED with technical certification in A or Network or Associate's degree in lieu of any certification.
- Three years of work experience in the installation, maintenance and technical support of computer software and hardware applications.
- Drivers License
- Strong oral and written communication skills, project implementation, troubleshooting skills. Strong teamwork abilities.
- Training in personal computing or networking.
Physical Demands and Work Environment
Frequent physical demands include: Sitting , Standing , Walking , Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl , Wrist position deviation , Pinching/fine motor activities , Keyboard use/repetitive motion
Continuous physical demands include:
- Lifting Floor to Waist 50 lbs. Lifting Waist Level and Above 40 lbs
- Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Color Discrimination, Minimal Depth Perception, Minimal Hearing
- Anticipated Occupational Exposure Risks Include the following: Airborne Communicable Disease , Extreme Temperatures , Uneven Surfaces or Elevations , Extreme Noise Levels , Dust/Particulate Matter
Offers are contingent upon successful completion of our onboarding process and pre-employment physical. Capital Health will require all applicants (including contractors, travelers and consultants) to have an annual flu vaccine and to have a completed COVID-19 vaccine prior to start date, with the exception of individuals with medical and religious exemptions.
"Company will never ask candidates for social security numbers or date of birth during application phase. If you are asked for this information online, you may be a target for identity theft."
Job Summary
JOB TYPE
Full Time
SALARY
$59k-74k (estimate)
POST DATE
09/14/2022
EXPIRATION DATE
05/09/2023
WEBSITE
caphealthgroup.com
HEADQUARTERS
MEDIA, PA
SIZE
50 - 100
TYPE
Private
REVENUE
$10M - $50M
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The job skills required for IT Support Specialist II include Troubleshooting, Technical Support, Operating System, Installation, Computer Systems, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Specialist II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Specialist II. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for IT Support Specialist II positions, which can be used as a reference in future career path planning. As an IT Support Specialist II, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Specialist II. You can explore the career advancement for an IT Support Specialist II below and select your interested title to get hiring information.
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