Overview

Position #: 11461

Responsibilities

• Schedules hospital outpatient tests and appointments for physician practices within multiple scheduling systems. Pre-registers all patients when applicable information is obtainable. Obtains and advises patients of all necessary pre-certification, referral, and co-pay requirements for financial reimbursement.
• Collaborates with hospital departments and physician practices to schedule outpatient tests and physician appointments while negotiating appropriate date and time according to department and practice protocols.
• Acts as a resource for health access and patient schedulers.
• Functions as a super user for all computer applications pertinent to multiple scheduling systems.
• Conducts training of new employees in multiple scheduling systems.
• Acts as a liaison for hospital departments and physician practices.
• Ensures that all appropriate staff, patients, departments, and physician practices are notified of additions, changes, and cancellations.
• Attends monthly educational sessions with hospital departments and physician practices.
• Adheres to Capital Health policies as well as interdepartmental policies and procedures.

Requirements

• High School Diploma or equivalency.
• Three years of departmental/scheduling experience
• Strong customer service skills. Strong insurance and precertification knowledge.
• Basic medical terminology.
• Demonstrates proficiency of all insurance requirements for outpatient tests and physician appointments.
• intermediate computer skills.

• Frequent physical demands include: Sitting
• Occasional physical demands include: Standing , Walking , Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl
• Continuous physical demands include: Wrist position deviation , Pinching/fine motor activities , Keyboard use/repetitive motion , Talk or Hear
• Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs.

Our Network

Offers are contingent upon successful completion of our onboarding process and pre-employment physical. Capital Health will require all applicants (including contractors, travelers and consultants) to have an annual flu vaccine, with the exception of individuals with medical and religious exemptions.

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