About DCX – Digital Customer Experience

The Capgemini Digital Customer Experience (DCX) practice specializes in driving business value and customer engagement at each stage of the customer journey from marketing and sales to commerce and service. By combining proven methodologies, deep technical expertise, design and strategy, its talented teams take an integrated approach to addressing the total experience, for both customers and employees. By creating immersive experiences that engage and convert, brands can realize their CX vision and get the future they want.

About Salesforce
Capgemini is a strategic partner of Salesforce since 2007 with over 2000 certifications and a Salesforce Partner Value Index with a score of 9.7 out of 10. With 890 North American team members and 1870 dedicated DCX team members in India, we are well-positioned to deliver at scale. We are a leader in customer experience (CX). Our holistic approach and breadth of experience enables companies to transform their business and transform the customer lifecycle. We implement technology, provide support and strategy for marketing, sales, service and commerce solutions.
We work with several large B2B, B2C and D2C brands, delivering amazing results for clients including the cosmetic, entertainment, pharma, retail, manufacturing, energy, and telecommunication industries.

About Our Culture
Capgemini is a dynamic company that looks for team members to grow with us. We are committed to supporting you to GET THE FUTURE YOU WANT. That is our commitment to every employee. Capgemini offers a generous total rewards package, including flexible hours, autonomy, transparency, and a diverse and inclusive culture. With 11 Employee Resource Groups, we are committed to supporting your causes and getting involved in your community to help make it better. We have an electrical spirit and encourage professional development. No matter the location, or the role, every Capgemini employee shares one inspired mission: To be bold; to be YOU.
Join us to get the future you want!

Job Description:

• Work with Reporting & Analytics team and Salesforce Architecture team to capture functional and technical requirements to design overall Salesforce CRM Analytics (CRMA) solution
• Define and design integration architecture to CRMA using out of the box CRMA connectors or bespoke solutions using CRMA’s Data API
• Define, design, and build CRMA data flows, datasets, and recipes
• Define and design security architecture while considering personas and nature of CRMA dashboards
• Assist with CRMA data-mapping
• Estimate IT projects and analyze the short and long-term impacts of various tactical options
• Drive commonality and reuse of data across LOBs
• Document and gain approval on High Level Data, Integration Architecture Solution designs for CRMA
• Document Technical Data, ETL, and Integration Architecture Designs for input to CRMA development team, which includes yourself
• Provide support and technical guidance to development team to ensure implemented solutions are aligned with approved architectures and frameworks

Required Skills:

• Must have 2 years of experience designing and implementing solutions for the ingestion of large volumes of 3rd party (not Salesforce) data by Salesforce CRM Analytics (CRMA), formerly Tableau CRM, including creation of CRM datasets and recipes
• Salesforce certification: Tableau CRM (now CRM Analytics)
• Minimum 10 years of the following experience in relation to large data sets, BI, data analytics & visualization tools like Tableau, Cognos, Power BI, CRMA

o Consulting - Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply this knowledge appropriately to diverse situations.
o Excellent knowledge of the architectural principles of cloud-based platforms including SaaS, PaaS
o Data Architecture - Knowledge and ability to create models and standards to govern which data is collected, and how it is stored, arranged, integrated, and put to use in data systems and in organizations.
o Database Structures - Knowledge of and the ability to utilize appropriate database structures to organize and store data in a particular manner.
o Data Warehousing - Knowledge of how to collect data from different information sources and distribute them to users; ability to use this information to simplify information systems and make sound business decisions.
o IT Architecture - Knowledge of and ability to design and improve organizational IT structures and blueprints in order to better support business operations and efficiently achieve organizational objectives.
o Logical Data Modeling - Knowledge of and the ability to identify, create and document activities, tasks, processes and data requirements for a particular system under design.
o Organizational Leadership - Knowledge of, and ability to use strategies and skills to enlist others in setting, embracing and achieving objectives.
o Problem Solving - Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.
o Requirements Analysis - Knowledge of methods and techniques to elicit, analyze and record required business functionality and non-functionality requirements; ability to analyze these requirements to ensure the success of a system or software development project.

• Bachelor’s Degree

Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Delivery Architects assess a project’s technical feasibility, as well as implementation risks. They are responsible for designing and implementing a project’s technical architecture. They define the structure of a system, its interfaces, and the principles that guide its organization, software design and implementation. The scope of the Delivery Architect’s role is bounded by the business issue at hand. A Delivery Architect needs to have knowledge of all the different aspects of the technical Delivery as well as robust business knowledge. This includes the Software Architect.

Day to Day Responsibilities:

Required Skills and Experience:

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Click the following link for more information on your rights as an Applicant - http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
About Capgemini

With 270,000 women and men in nearly 50 countries, Capgemini is a responsible and multicultural global leader. Its purpose: unleashing human energy through technology for an inclusive and sustainable future. As a strategic partner to companies, Capgemini has harnessed the power of technology to enable business transformation for more than 50 years. The Group addresses the entire breadth of business needs, from strategy and design to managing operations. To do this, it relies on deep industry expertise and its command of fast evolving fields such as cloud, data, artificial intelligence, connectivity, software, digital engineering and platforms. In 2020, Capgemini reported global revenues of €16 billion.
Visit us at www.capgemini.com. People matter, results count.