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MGR, CUSTOMER SVC I - Longview, TX
Canteen Longview, TX
Full Time | Restaurants & Catering Services 10 Months Ago
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Canteen is Hiring a MGR, CUSTOMER SVC I - Longview, TX Near Longview, TX

Canteen

Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.


Job Summary

The individual is the key and primary contact, the link between MG Foods and customers; strong customer interaction skills are required. The individual must ensure that customers are retained, and satisfied and that their needs are fulfilled. Supervises and coordinates activities of office staff acting as an assistant manager to the office manager. Assures the highest standard of customer service by performing the following duties. Responsible for communication to and retention of client accounts.

Key Responsibilities:

  • Daily duties include communicating customer service issues to office and operations team
  • Processing specialty orders such as: add on orders, late orders, wrong dated orders, order deletion, special orders, catering and/or special event orders...etc.
  • Serve as Lightspeed expert, goal is to be as knowledgeable as the office manager
  • Assist the office manager is requested needs and duties
  • Make customer service check in calls once a quarter to each customer
  • Create and maintain customer contact list
  • Farm sales by going on visit to the client, to understand service issues and potential needs
  • Keep organized and accurate record of customer service issues that require escalation to ops team and/or senior leadership
  • Perform sales analysis and sales reports
  • Responsible for new customer orientation
  • Responsible for new customer set up in MyFinance
  • Update routes/users in Lightspeed as requested
  • Report customer service issues to the office manager

Preferred Qualifications:

  • A Bachelor’s degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable
  • Route management, retail and merchandising experience is preferred
  • Food & beverage experience
  • Excellent communication skills required
  • Must be able to travel to client sites
  • Must be passionate about providing world class service to our clients and customers

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, tasks, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to modify essential functions of the job, or to require that other or different tasks be performed when circumstances change - e.g., emergencies, changes in personnel, workload, rush jobs or technical developments.

Apply to Canteen today!

Canteen is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)


Associates a Canteen
are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Req ID: 1150235

Canteen

SABRINA VERA

Job Summary

JOB TYPE

Full Time

INDUSTRY

Restaurants & Catering Services

POST DATE

05/16/2023

EXPIRATION DATE

12/19/2023

WEBSITE

ceocompass79.com

HEADQUARTERS

Maryland Heights, MO

SIZE

<25

INDUSTRY

Restaurants & Catering Services

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