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Field Service Representative I

PHOENIX, AZ | Other
15 Days Ago

Job Description

Overview

Under general supervision, will perform a variety office services functions. Tasks may include mail processing & distribution, copy/scan/imaging/ fax, hospitality, reception and records, depending on customer needs, 

 

Responsibilities

CUSTOMER SERVICE

 

  • Insures total customer (internal & external) satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships

 

MAIL/PACKAGES/POUCHES

 

  • Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames
  • Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations
  • Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable)
  • Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines. Log and deliver incoming overnight packages within established time frames
  • Log outgoing and incoming items as required and review for accuracy/completeness

 

SUPPLIES/COPYING/FAXING/ADMINISTRATION

 

  • Organize and distribute supplies to client. Verify and log orders upon delivery; Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers)
  • Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc
  • Estimate runtime on the small to medium photocopy jobs; Check all copies produced for quality and accuracy; Produce bound copies of work when requested; Deliver and pick up copy jobs
  • May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings
  • Operate facsimile machines; send and receive facsimiles; Keep complete and accurate logs of incoming and outgoing facsimiles; Where appropriate, generate activity and confirmation reports, and call the receiver to confirm receipt as necessary
  • Perform other administrative duties from inserting, copying and photocopying to faxing as needed
  • Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site

 

May possibly perform any of the following functions at the direction of the Site Manager:

 

  • Set up and maintain client’s kitchen areas and conference rooms, order food and make coffee
  • Provide reception work such as answering telephones, taking messages and greeting visitors
  • Move boxes, supplies or furniture; replace light bulbs
  • May be requested to perform document scanning
  • Prepare outgoing items for shipping
  • Additional responsibilities that other employees at that site do not perform
  • May prepare reports in order to measure productivity and prepare billing charges

 

Qualifications

 

  • High school diploma or equivalent
  • Ability to perform routine functions of most of the equipment & systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.)
  • Basic computer skills preferred
  • Excellent customer service, professional attitude and appearance are a must
  • Ability to work overtime & meet deadlines

 

PHYSICAL DEMANDS

  • Physical activity required including bending, reaching, lifting and prolonged periods of sitting or standing.
  • May lift and/or move up to 50lbs.

What We Offer:

Competitive pay & benefits!

Comprehensive training and development programs that prepare employees to advance from within.

A company focused on creating a positive work and client environment.

Employee discounts on entertainment, products, and services nationwide!

 

Come Join Our Team!

Skills for Field Service Representative I

The job skills required for Field Service Representative I include Customer Service, Products and Services etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Representative I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Representative I. Select any job title you are interested in and start to search job requirements.

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Career Path for Field Service Representative I

The following is the career advancement route for Field Service Representative I positions, which can be used as a reference in future career path planning. As a Field Service Representative I, it can be promoted into senior positions as a Field Service Rep II Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Representative I. You can explore the career advancement for a Field Service Representative I below and select your interested title to get hiring information.

How to Become a Field Service Representative

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