Overview

Cano Health fosters a culture driven by providing superior primary care services in the communities we serve, while forming lifelong bonds with our members. Guided by our mission to improve the health, wellness, and quality of life of our patients, Cano Health continues to work towards making a difference in primary healthcare.

At Cano Health, our cultural attributes are to be patient centered, service focused, results oriented, trustworthy, transparent, and to continuously improve. Join our collaborative team, dedicated to the pursuit of excellence in health and wellness.

Cano Health offers competitive salaries, medical, dental & vision insurance, employee mental health program, paid time off, paid holidays, 401(k) with employer match, employee stock purchase program, tuition reimbursement and much more.

The Performance Improvement Specialist is primarily responsible for helping assigned medical providers and their staff drive positive financial performance, appropriate utilization and high quality to meet and exceed performance targets for all assigned value-based programs across any number of lines of business. They accomplish this by providing expert population health management data and analysis, facilitating best practices, and setting/tracking goals by acting as a primary accountable change agent for assigned providers and business lines. In addition, the Performance Improvement Specialist coordinates support activities with various departments to provide optimal customer service to network providers and internal customers. Lines of assigned businesses may include MSSP Accountable Care Organizations (ACO), Direct Contracting Entities, Commercial ACOs, Medicare Advantage, and others.

Responsibilities

• Assists in managing providers in multiple markets, lines of business, and provider networks
• Understands and educates clients on any assigned business lines related to value-based contracts
• Analyzes financial and quality reports to identify opportunities that will be presented to physicians and staff
• Monitors and manages progress of key performance indicators given to providers to ensure all goals are met
• Documents and provides feedback to leadership team regarding provider meetings
• Creates provider performance reports as well as presentations
• Maintains provider in-service log, all tracking tools and provider portal
• Assists in creating provider manuals as well as monthly and quarterly provider reports
• Creates practice assessments and other engagement tracking functions
• Identifies and provides solutions and interventions for providers whose key metrics are underperforming
• Handles office tasks, such as scheduling conference calls and meetings
• Makes travel arrangements, such as booking flights, cars, and makes hotel and restaurant reservations
• Maintains polite and professional communication via phone, e-mail, and mail
• Engages providers and educates them on performance improvement initiatives
• Provides Management with feedback from providers with issues and concerns
• Works closely with Provider Network team and other departments to main open line of communication
• All other duties as assigned

Qualifications

• Bachelor’s degree in Business, Healthcare or related field.
• Possess 5 years’ experience in healthcare or sales field

Cano Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.