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Canlan Sports is the largest private sector owner and operator of recreational sports complexes in North America. The company's success in the recreation-entertainment & hospitality industry is attributed to a combination of innovative programming, service delivery leadership and world-class sports complexes. We understand our customers’ need for service excellence and are committed to it.
The Customer Care Associate (CCA) maintains the health & safety of our customers whilst providing professional, efficient, and courteous service in person, at the complexes. This role is responsible for upholding any health and safety legislative requirements and reducing health and safety risks through adherence to strict protocols and physical barriers based on the information available to Canlan Sports management at the time it was approved. They are strong communicators providing exceptional customer service ensuring a safe and healthy environment for all. They provide information for walk-in customers about all products and services offered at the Sports Complex. The CCA will also be the primary point of contact for the Contact Center and will field all calls. The CCA’s will have communication set up (a cell phone) and schedules set with the Contact Center.
Responsibilities
If you are interested, please apply online.
NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. We are an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial, and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices
#LI-Onsite
Full Time
Sports & Recreation
$31k-39k (estimate)
10/05/2022
12/21/2023
canlansports.com
PORT BARRINGTON, IL
200 - 500
2015
TAMMY KERR
<$5M
Sports & Recreation
The job skills required for Customer Care Associate include Customer Service, Customer Care, Leadership, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Associate positions, which can be used as a reference in future career path planning. As a Customer Care Associate, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Associate. You can explore the career advancement for a Customer Care Associate below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Associate job description and responsibilities
Customer Care Associates perform a variety of support tasks to offer exceptional service to customers.
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Understand customer requirements so as to provide appropriate clarifications and solutions.
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Work within various teams to ensure outstanding customer service.
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Maintain broad knowledge of customer products and services.
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Provided excellent customer service customers with a friendly approach and maintaining a positive attitude.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Associate jobs
Attending training sessions to grow knowledge of products and to develop customer service skills.
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Maintain an updated knowledge of the organization's products, services, and customer service policies.
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Customer orientation and ability to adapt/respond to different types of characters.
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Being able to adapt, pivot, and bend the general rules to please a customer enhances the service experience.
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Delivering great customer experiences (CX) needs to be everyone’s job.
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