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Location : Boulder, CO or Remote
Status : Non-Exempt (eligible for overtime pay)
Ideal start : April 29, 2024
Compensation: Our target hiring range is $45,000 plus participation in our Annual Bonus Program with eligibility for up to $2,000. Actual compensation will be commensurate with experience and skills.
Campminder's Flexible Working Location: Our employees have the option to work 100% remotely within the United States or their choice of days at home and at our office in Boulder, Colorado. We host a variety of all-company hybrid meetings and social events. We require anybody working remotely to have a very reliable, high-speed internet connection.
We know the best people can choose to work anywhere.
Why you should join our incredible Client Support team at Campminder:
As a Client Support Representative at Campminder, you'll help our incredible camp directors, staff, and parents navigate our platform and answer questions whether they call in or submit help tickets. Your mission is to provide world-class support with empathy, humility, and heart. Every day, you'll learn something new about our platform, clients, and the camp community. You'll advise and empower clients by providing conscientious, comprehensive, and knowledgeable support. You'll learn how we approach challenging situations with kindness and ownership at each step of the process through resolution. Your work will enable camps to optimize their business processes in order to spend time creating a positive impact for kids.
In this role you will:
Schedule:
Interview process:
A few of the benefits we are proud to offer:
We encourage individuals of all backgrounds to apply:
We're actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all, including people of color, people from working-class backgrounds, women, and members of the LGBTQ community. We welcome and encourage applications from people with these identities or members of other historically marginalized groups.
Research shows that women and people of color tend not to apply to jobs unless they believe they are 100% qualified and apply to fewer senior-level positions. With that in mind, we encourage you to apply if you're not sure whether you meet our qualifications. We'd love to have the opportunity to consider you!
We encourage applications from parents, parents-to-be, and those responsible for the caretaking of others. We offer paid parental leave for birthing and non-birthing parents (including for adoption, surrogacy, and foster care placement) and paid loss leave to recover from miscarriage or stillbirth. The company's HSA and wellness allowance contributions may be used toward childcare, eldercare, adoption fees, and fertility treatments like IVF, among other expenses.
Full Time
$35k-45k (estimate)
03/24/2024
04/11/2024
campminder.com
BOULDER, CO
50 - 100
2001
DAN KONIGSBERG
<$5M
Accommodations
At CampMinder, we build beautiful, intuitive, web-based systems to streamline summer camp business operations. Since 2001, CampMinder has been an industry leader serving over 900 camps and 500k+ campers throughout the United States and beyond. Headquartered in Boulder, Colorado, CampMinder cultivates a purpose-driven, values-led culture. Our #1 priority is employee engagement. Engaged employees bring their best selves to work which helps create a powerful experience for our clients. That's why our mission is to foster a world where work is fulfilling and life is fun - for the employees, camps,... and families we serve. Learn more about our nationally recognized culture at www.campminder.com/culture
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The following is the career advancement route for Client Support Representative positions, which can be used as a reference in future career path planning. As a Client Support Representative, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Support Representative. You can explore the career advancement for a Client Support Representative below and select your interested title to get hiring information.
If you are interested in becoming a Client Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Support Representative job description and responsibilities
Client support representatives manage client relationships and provide customer support.
02/19/2022: Chattanooga, TN
Client support representatives help customers resolve technical problems associated with a product or service.
02/02/2022: Asheville, NC
They also ensure compliance with standards established procedures for addressing client concerns.
02/03/2022: Kansas City, MO
Client support representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
01/27/2022: Ventura, CA
They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
03/21/2022: Medford, OR
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Support Representative jobs
For this kind of job u need to practice active listening and learn to empathize with your customers.
01/28/2022: Terre Haute, IN
Familiarity with your products or services can do good for you as you work as customer support rep.
01/25/2022: Akron, OH
Client support representatives need to be current on technological developments and trends to be effective on their job.
02/25/2022: Harrisburg, PA
Client support agents can find out which tickets need their attention the most by creating customized ticket views.
04/14/2022: Nashville, TN
Soft skills like Teamwork, Customer Satisfaction, Problem Solving, Negotiation and Communication are essential for Customer Support Representative roles and jobs.
01/27/2022: Wichita Falls, TX
Step 3: View the best colleges and universities for Client Support Representative.