Description

Callen-Lorde is seeking a Call Center Coordinator to join our Patient Administrative Services (PAS) Management team to ensure the smooth and efficient operations of the Call Center. This individual is responsible for overseeing call center staff performance and maintain high levels of customer service by overseeing training, monitoring staff performance on an ongoing basis, providing regular feedback, and initiating individualized training on various skills as needed. These efforts will include working collaboratively with other departments. Additionally, the Call Center Coordinator will be responsible for the flow of information to Call Center Patient Care Associates from outside departments and organizations by maintaining and distributing accurate and up-to-date information for Call Center staff, including regularly updating physical print-outs and posters.

Callen-Lorde is open Monday through Saturday. This is a full-time position that will include evening hours and occasional Saturday work shifts.

Qualifications

· Bachelor's degree preferred

· At least one year of experience working in a call center environment

· Experience working in a healthcare setting

· Previous supervisory experience preferred

· Demonstrated leadership and administrative/organizational skills

Desired Characteristics and Skills:

· Ability to work with diverse populations.

· Excellent interpersonal, written, and oral communication skills.

· Strong Internet, PC, and spreadsheet skills.

· Commitment to the mission of Callen-Lorde

. Commitment to diversity, equity and inclusion

· Bilingual (English/Spanish) preferred.