Topgolf Callaway Brands is an unrivaled tech-enabled Modern Golf and active lifestyle company while also being a great place to work. With a portfolio of global brands including Topgolf, Callaway Golf, TravisMathew, Toptracer, Odyssey, OGIO, Jack Wolfskin, and World Golf Tour ("WGT"), we have a team of passionate individuals who dare to be great while acting with integrity and respect. We stay hungry, yet humble. All while having fun and making golf accessible and enjoyable for everyone!
Our company is a blend of experience and diverse backgrounds, and our leaders have a strong history of building and selling successful initiatives. We are working to build a truly groundbreaking company, and we want top-notch people to join us in that mission.
JOB OVERVIEW
The Senior Systems Admin-Windows is responsible for auditing, managing, configuring, and administering Windows based systems and licenses. Responsibilities include all technical components and strategies for systems like Intune, SharePoint, Jira, Box, Mintab, Code42, MathWorks, Teams and others. Additionally, the Senior Systems Admin-Windows will work closely with our Infrastructure & Information Security Team to target, align, react, and update as needed for existing and new requirements and/or security threats.
ROLES AND RESPONSIBILITIES

• Plan, design, support, and implementation of technical components, policies, and strategies for Microsoft's Intune for the management and patching of end point computer systems.
• Manage, monitor, and administer Intune, autopilot, and other system tools to optimize IT support, improve overall security, delivery, and configuration of our client endpoint systems.
• Audit systems to confirm 100% compliance of computer endpoints and 100% inclusion of Azure and domain joined computers.
• Work with InfoSec on active directory integrations including MFA, LDAP and SSO integrations with 3rd party apps.
• Create and produce reports to convey the effectiveness of endpoint management and patching.
• Manage system and application license renewal, financial negotiation including allocating across cost centers.
• Maintain change logs to enforce accountability while improving system stability and troubleshooting.
• Manage contractors, vendors, and contributors to deliver robust solutions in a timely fashion.
• Integrate auxiliary systems and services with Intune including Okta ALM, Active Directory, Atlassian and any other relevant systems and services.
• Integrate information security into all aspects of system design, execution, and delivery.
• Work with other system administrators to align efforts in the delivery of improved systems and services.
• Align with other teams as needed to identify and address vulnerabilities and missing endpoints.
• Document the deployment, troubleshooting, and operational processes required to build and utilize our global endpoint management systems.
• Develop appropriate training documentation and provide training to our global IT Tier 1 and Tier 2 agents.
• Working with the business department leads to delivering training and collecting requirements for system delivery.
• Ensure system data integrity to deliver accurate metrics and dependable reports and graphs to senior leaders.
• Develop and plan the roadmap for our global endpoints.
• Take ownership and responsibility for tasks that are assigned.
• Proactively identifies and eliminates impediments to facilitate flow through the systems.
• Perform periodic reviews of the systems for accurate configuration, permissions, workflows, data, and logs.
• Manage, coordinate, and implement software upgrades, patches, and hot fixes.
• Available as needed for problem resolution, system implementation and augmentation on a 24x7 basis.
• Demonstrates consistent professional and superior customer service and people skills.
• Performs all other duties as assigned by the supervisor and or manager.

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• In depth knowledge of endpoint management systems such as Intune, 3rd party application patching, and Jamf.
• System expert in the design, implementation, and execution of Microsoft's Intune system.
• Thorough understanding of Active Directory, Windows clients, Jamf, and Okta MFA.
• Ability to isolate and identify opportunities and efficiencies in general IT system design.
• Ability to work effectively and collaboratively with cross-functional teams and stakeholders.
• Strong logic, problem-solving, math and project management skills along with specific diligence.
• Ability to work well under pressure and in a fast-paced, purposeful, team environment.
• Strong organizational skills and the ability to prioritize multiple tasks.
• Strong written and verbal communication skills plus acute customer service skills.
• Working knowledge of Microsoft enterprise computer network environments.
• Professionalism, reasonable judgment, a sense of ownership and responsibility as well as extraordinary communication and customer service skills are imperative to the success of this position.
• Keeps abreast of current developments and trends in relative areas of technology.
• Meticulous and willing to follow specific processes and willingly take specific directions.
• Able to produce professional documentation for standards, policies, and procedures.
• Learns and adapts quickly to new situations and changing priorities in hectic and chaotic environments.
• Able to embrace an environment that is constantly changing to meet the needs of the business.

EDUCATION AND EXPERIENCE

• 6 years of experience in Windows Systems Administration in an enterprise environment
• Bachelor's degree in IT, computer science, engineering, or sufficient professional experience and certifications.
• Experience in design, execution, and deployment of enterprise IT systems.
• Advanced skills with Microsoft's Intune product on all levels.
• Tech savvy, ability, and passion for learning innovative technology and tools.
• Passion for optimizing system design to provide improved customer support and a drive to help end-users.
• Ability to: plan, organize and document complex system designs and to configure systems to be consistent with industry standard policies and procedures.

#LI-AD1
102,200.00 - 127,700.00 - 153,200.00 USD Annual
If your experience is close to what we're looking for, please consider applying! Experience comes in many forms - skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.
Topgolf Callaway Brands is an Equal Employment Opportunity