Job Title: Showroom Associate

Reports to: Office/Showroom Supervisor

Status: Full-Time; Non-Exempt

Location(s): Burlington/Peabody

For 40 years, California Closets has built a reputation as the leader in the custom storage industry who delivers unparalleled products and service to our clients. We believe exceptional design transforms people’s lives. Everything we do is rooted in our commitment to design solutions that enhance homes and give people more time and space to focus on what matters most.

Job Purpose

Our showroom associate will serve as a point person for all client, employee, and partner communications. Whether through phone, email, text, or client facing, we strive for the highest level of communication and service possible. Assist all departments in delivering the best possible experience to our clients and collaborating for best possible outcome.

Responsibilities:

• Daily opening/closing responsibilities
• Receive incoming phone calls and emails and direct appropriately.
• Assist in scheduling incoming design consultation requests through phone and web
• Serve as first contact to greet all clients who visit our showroom
• Assist clients with showroom tours and general product and process inquiries
• Assure showroom is clean and ‘on brand’ for incoming clients, including displays.
• Visual merchandising
• Assist in project management, as needed
• Support design consultations with presentations as needed
• Support other internal teams with administrative tasks and reporting as needed

Qualifications:

• Excellent verbal and written communication skills.
• Communicates politely, clearly, and professionally with clients.
• Flexible schedule, including Saturdays
• Self-motivated; able to work independently.
• Must have a customer centric motivation
• Experience in customer service
• High level attention to detail
• Administrative experience
• Flexibility to work between multiple showrooms
• Appointment scheduling a plus
• Sales Force experience a plus
• A design minded orientation also a plus

Perks:

• Competitive Compensation
• Industry-leading technology and support
• Supportive working environment and company culture

Job Types: Full-time, Part-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

License/Certification:

• Driver's License (Required)

Work Location: One location