About Caliber Founded in 1997, the Caliber portfolio of brands has grown to 1,200 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, the nation's largest auto collision repair provider across 33 states, as well as the broadest network of OEM-certified collision centers in the U.S; Caliber Auto Care (formerly Service First Automotive, for mechanical repair services and quick oil changes); and Caliber Auto Glass (for repair and replacement). Caliber was the first to feature a collision national lifetime warranty and today leads the industry in customer service, the latest technology and specialized services such as dedicated Non-Drive facilities and certified, express repair centers. With the purpose of Restoring the Rhythm of Your Life®, Caliber's 21,500 teammates are committed to getting 1.5 million customers back on the road safely—and as quickly as possible—every year. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Learn more about Caliber at calibercollision.com. At Caliber, our purpose is Restoring the Rhythm of Your Life®. It drives us. It's the promise we make to our guests AND our teammates. These five core values help us deliver on that promise everyday. Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact legal@calibercollision.com. Service Center Miami - S Dixie Hwy Job Summary Responsible for ensuring World Class Customer Experience by all front office staff; responsible for a broad scope of accounting and HR-related administrative and management duties Essential Job Duties Hire, train, motivate and monitor performance of Customer Service Reps, as necessary Work closely with General Manager to create a team environment producing high performance results Create and maintain a front office environment of World Class Customer Experience through example and oversight of front office team Provide direct reports with clear expectations and the necessary tools, training and information to effectively perform their jobs Ensure R.O. file accuracy and SOP, DRP and regulatory (BAR) compliance during repair and prior to vehicle delivery Provide accurate and timely payroll and HR-related administration and recordkeeping for all center associates Maintain Accounts Receivables, Accounts Payable accounts and Cash Handling procedures to company standards Other duties as assigned Skill/Requirements Associate’s degree in related field or equivalent combination of education, experience and training that provides the required knowledge and skills Bachelor’s degree preferred Minimum 4 to 6 years of customer service experience Ability to effectively communicate with others, oral and written Advanced knowledge of general office management. A/P, A/R, payroll, etc. Organizational, multi-tasking; adapts easily to fast-paced environment Personable, friendly demeanor with a “World Class” customer service approach to internal and external customers Maintains a well-groomed, professional appearance Physical Requirements / Working Conditions Position is based in a climate controlled, professional office environment with moderate noise levels. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Specific vision abilities required by this job include close vision requirements due to computer work. Regularly required to talk or hear. Frequently required to stand; walk; use hands to handle or feel; and reach with hands and arms. The job may require lifting up to 20 lbs and long periods of sitting while working at desk. In the event that travel is required, must be able to uphold the stress of traveling.