The Slot Tech is responsible for repairs, maintains, and monitors the operation of assigned electronic gaming devices. Also is responsible for fills payout reserve containers, participates in moving slot related equipment.
Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times.
Be able to deal with high-volume customer interactions, and be consistently outgoing, upbeat, and cheerful.
Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel; seek to resolve all situations in a manner that maintains positive guest relationships.
Ensure slot-playing guests are kept in play by providing friendly and helpful service at all interactions.
Utilize open body language to guests on the casino floor while patrolling; politely speak with and assist guests as needed.
Have complete knowledge of all casino events and promotional activities. Troubleshoot, repair, and maintain slot-related equipment on the casino floor and in the slot shop.
Participate in the installation, movement, and removal of slot-related equipment.
Promptly and professionally respond to all calls.
Keep work area in a clean and orderly manner.
Ensure the safety and security of all customers and team members.
Comply with all policies and procedures established by Isle of Capri Casino and departmental management.
Perform other duties as assigned or reasonably requested by any member of management.
Complete knowledge of all facilities available to guests on property.
Always maintain a pleasant, friendly, and welcoming attitude with use of facial expressions and knowledge of all special events and promotional activities.
Accountable for the display and performance of slot equipment. Maintaining strict confidentiality relative to financial data, casino policies, procedures and regulations.
Through various oral and written reports to the Slot Technical Supervisor.
Through achievement of performance goals.
Other duties as assigned.
Understand and adhere to all Colorado Division of Gaming regulations and any other applicable federal, state, and/or local regulations.
Management abilities demonstrated in managing Slot Technical Staff.
Knowledge of state gaming laws and regulations.
Maintain interpersonal working relationship among all personnel.
Oral and written communication skills.
Knowledge of Microsoft, Novell, GroupWise and L.S.I. Smart Slot System.
Obtainment departmental budget and goals.
Effective managing of the staff.
Accuracy in completing assigned duties, paperwork and reports.
High school diploma or GED equivalent.
Two to five years of experience in electronics and maintenance of technical equipment, game machines or slot machines preferred with a 4-yeard degree in a related field or equivalent work experience.
Valid Gaming License and Alcoholic Beverage Control Card.
MENTAL & PHYSICAL DEMANDS & WORK ENVIRONMENT
Ability to analyze and interpret department needs and results.
Ability to read, write simple instructions and regulatory documents.
Knowledge of hand tools and electronic testing devices.
Ability to solve complex problems.
Ability to perform assigned duties in an interruptive environment office under frequent time pressure.
Broad variety of tasks and deadlines requires an irregular work schedule.
Office and work shop environment. Casino and high rise hotel environment.
Exposed to bright lights and excessive noise.
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to successfully perform the essential functions.
Field of Vision
Lifting up to 60 lbs.
NP Not Present – Activity does not exist
O Occasionally – Activity exists up to 33% of the time
F Frequently – Activity exists from 34% to 66% of the time
C Constantly – Activity exists 67% or more of the time
The work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to successfully perform the essential functions.
Wet or Humid
NP Not Present – Does not exist
O Occasionally – Exists up to 33% of the time
F Frequently – Exists from 34% to 66% of the time
C Constantly – Exists 67% or more of the time
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
THOMAS R REEG
$3B - $5B
The job skills required for SLOT TECHNICIAN include Installation, Confidentiality, Written Communication, Guest Relations, etc. Having related job skills and expertise will give you an advantage when applying to be a SLOT TECHNICIAN. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by SLOT TECHNICIAN. Select any job title you are interested in and start to search job requirements.
Written CommunicationView Jobs
Guest RelationsView Jobs
The following is the career advancement route for SLOT TECHNICIAN positions, which can be used as a reference in future career path planning. As a SLOT TECHNICIAN, it can be promoted into senior positions as a Bench Technician - Casino that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary SLOT TECHNICIAN. You can explore the career advancement for a SLOT TECHNICIAN below and select your interested title to get hiring information.
For many organizations, a resume and cover letter are not enough for them to make a hiring decision. If this is the case, you may be asked to complete a job application as wellHow to Describe Your Education in a Resume
It takes time to build a resume. This is especially true if you choose to tailor your resume to each job you apply for.How to Write a Memorable Cover Letter in 5 Ways
There seem to be many different ways to mess up cover letters, and so many questions to ask. Is your cover letter formal or casual enough? Is it too long or too short?4 Personal Finance Tips to Make During Job Transition
A job transition is stressful, mainly if you're unsure of where you want to go. Besides a new position or company, you may also consider moving to another city or country to find work.4 Best Camera Setups for Interview
In the past few years, more companies switched to online interviews for their hiring process. About 86% of companies practice virtual interviews, which will most likely increase.Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Job search journals can help capture your mood, disappointments, enthusiasm, discoveries, and connections during your job hunt.