The role of the Information Technology Senior Network Engineer will be responsible for insuring the day-to-day operation, reliability, and integrity of the enterprise data communications network. This includes the installation, maintenance, and management of all network equipment such as switches, routers, wiring, network management and diagnostic tools. Also, develops company policies and procedures in alignment with Group IT to support network operations, security and integrity. This position assists in the planning of large-scale systems projects through vendor comparison and cost studies. Provide responsive support and assistance to the Service Desk associates, Tarkett North America personnel, inclusive of all business relationships for complex technical support problems, inquiries, and service requests. The individual will be the senior point of escalation within the IT organization locally and globally for the associates and for all customer impacting situations. Principal Duties and Responsibilities: Senior Technical or Informational Customer Escalation Support Contact - Highly responsive customer support and assistance to Tarkett, N.A. personnel or business partners for technical support problems, inquiries, and service requests Ensure the escalation of more complex problems or service requests to internal support groups and third party vendors are being performed within documented service level agreements Technical Project Collaboration - Partner with TNA & TSP and Group IT project managers on training and processes which increase and enhance the quality and efficiency of the TNA end user community SPOC in North America for impacting situations across office environments, manufacturing plants, distribution centers and remote locations. Responsible for maintaining all North America networking diagrams and partnering with telecommunication support providers Project Management Collaboration for new / upgrades to technology infrastructure Service Impact Outage Handling Maintain consolidated reporting on technology related expense Credentials and Experience Bachelor’s degree in Computer Science, Information Systems or equivalent education Proven track record showing 10 years of full-time hands-on networking experience CCNP certification or equivalent skills & substantial experience Network or security certification such as CCSP, CCDP, CCVP or CISSP would be a plus Expert knowledge on the following technologies: Wireless Networks, Network Routing, Wide Area Networks, Network Security. In depth understanding, of design, and implementation of Wireless LAN/MAN/WAN Experience in telephony, load balancers, NMS, security appliances, etc. Experience with Layer 1 network connectivity and troubleshooting and Layer 2, 3, and dynamic routing architectures Experience with Protocols: Internet protocol suite TCP/IP, DNS, DHCP Experience with Juniper, F5, Riverbed, Solarwinds or other brands Must handle share of level 1 & 2 break/fix support up to level 3 & 4 escalation, design/architect work Experience with the operation, security, troubleshooting and design of enterprise data networks Knowledge of data protocols, IT architectures, networking standards and security best practices Experience documenting configurations, Visio maps, operational procedures and manuals Must have the ability to lift up to 50lbs What We Offer A commitment that Safety is #1 Competitive benefits, pay, and retirement plan options! Career growth, stability, and flexible work arrangements. Responsible Manufacturing – Protecting Our Planet for the Future We utilize renewable energy and a closed loop recycled water process. We are committed to reducing greenhouse emissions and water consumption. We are the only flooring company recognized by the Asthma and Allergy foundation. Who we are: With a history of 140 years, Tarkett is a worldwide leader in innovative flooring and sport surface solutions with 12,000 employees and 34 industrial sites. Offering a wide range of products including vinyl, linoleum, rubber, carpet, wood, laminate, artificial turf, and athletic tracks. The Group serves customers in more than 100 countries across the globe. Committed to change the game with circular economy and to reducing its carbon footprint, the Group has implemented an eco-innovation strategy based on Cradle to Cradle® principles, fully aligned with its Tarkett Human-Conscious Design® approach. Tarkett is listed on Euronext (Compartment B, ISIN FR0004188670, ticker: TKTT). www.tarkett-group.com Tarkett is an equal opportunity employer. We value diversity in backgrounds and in experiences and promote an inclusive workplace where all employees can perform at their best. As a worldwide leader of the flooring industry, we design, manufacture and provide our customers the most innovative and sustainable flooring and sports surface solutions. At Tarkett, we cultivate a culture of entrepreneurship with respect and trust. We make conscious choices, for people and for the planet and we commit to be next to your every step of the way. At Tarkett we help create great spaces. We believe in taking care of our people, our customers and our planet. We believe in being agile and performance-driven in everything that we do in order to find the best flooring and sports surface solutions. https://www.tarkett.com/