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5 Customer Support Specialist Jobs in Scarborough, ME

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C20708 Alfa Laval Inc (Canada)
Scarborough, ME | Full Time
$47k-62k (estimate)
7 Months Ago
Goodwill Northern New England
Scarborough, ME | Full Time
$50k-71k (estimate)
5 Days Ago
Optum
Optum
Scarborough, ME | Full Time
$46k-56k (estimate)
7 Days Ago
Piper Shores
Scarborough, ME | Full Time
$66k-80k (estimate)
3 Weeks Ago
ThryvX
Scarborough, ME | Full Time
$48k-64k (estimate)
2 Weeks Ago
Customer Support Specialist
$47k-62k (estimate)
Full Time 7 Months Ago
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C20708 Alfa Laval Inc (Canada) is Hiring a Customer Support Specialist Near Scarborough, ME

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress. As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place. Every day. The Customer Support Specialist is responsible for providing direct support to customers, including transactional quotations, basic technical support, invoicing and/or order fulfilment. Job Duties of the Customer Support Specialist are: • Delight your customers through superior customer service. • Frequent communication with customers, channels, supply units and colleagues in Canada and internationally to ensure excellent contract execution. • Manage the order process, from the quote acceptance to invoicing 1. Order Acknowledge Management 2. Cost follow up and deliveries from the factories 3. Order Backlog follow up 4. Close the order and invoicing 5. Customer support and respond during the process: order status, delivery date, with speed • Elaborate and follow up standard quotation for the assigned area of according to the customer demands and needs • Support the customer solving basic questions, expediting, order follow-up and fulfilment from quote acceptance to delivery and for the warranty period. Prepare order documentation as required for submittal to the customer and respond to all customer requests. • Purchase order execution control and preparation of supplier's shipping documents. Handling of supplier’s database. Manage your order and quote backlog in our ERP and CRM systems to ensure customer satisfaction. • Working with colleagues across the Alfa Laval group, place orders on supply units and distribution centers and other sub suppliers to ensure timely product delivery. • Ensure that all activities follow the processes and check points of our Quality Business System. EDUCATION, EXPERIENCE AND CERTIFICATION/REGISTRATION DESIRED High School Diploma and at least 5 years of practical experience in an Industrial B2B working environment. Type and Length of Experience: 5 years’ experience of administrative and customer service work in various industrial markets. Knowledge, Skills, Abilities and Attributes Desired in Candidate: You have experience reviewing and executing complex contract requirements and commercial terms/conditions. You are an effective problem solver, a self-starter, detail oriented, service minded and are equally comfortable working independently or within a team. You must demonstrate excellence in verbal and written communication, can juggle multiple priorities, and are well-organized. You are proficient in the use of computers; experience with ERP and CRM systems is a definite asset. Familiarity with process equipment – experience with separation, heat transfer or fluid handling equipment would be an asset. Technical proficiency and ability to read drawings would be an asset

Job Summary

JOB TYPE

Full Time

SALARY

$47k-62k (estimate)

POST DATE

08/27/2022

EXPIRATION DATE

01/23/2023

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The job skills required for Customer Support Specialist include Customer Service, Written Communication, Customer Support, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Support Specialist job description and responsibilities

To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.

01/27/2022: Johnstown, PA

They are also responsible for conducting surveys on the products or services and communicating customer feedback.

01/30/2022: Chico, CA

A Customer Support Specialist will also replace products or process payment refunds as needed.

01/18/2022: Rockford, IL

They help customers with their queries and complaints.

02/18/2022: Richland, WA

Listen to customer complaints and provide adequate solutions for their problem via phone or email.

02/14/2022: San Diego, CA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Support Specialist jobs

Communication skills come as pretty much as a given, concerning customer support.

02/15/2022: Troy, NY

Make Connections and Give Compliments.

01/07/2022: Lompoc, CA

Ensure that customers understand the resolution and provide on-going education to customers.

01/11/2022: Spokane, WA

Compile and analyze customer requirements to give the best advice and resolve their query.

02/20/2022: Pensacola, FL

Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.

01/09/2022: Chattanooga, TN

Step 3: View the best colleges and universities for Customer Support Specialist.

Butler University
Carroll College
Cooper Union
High Point University
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Providence College
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