What are the responsibilities and job description for the Technical Account Manager position at The C2 Group?
Position Summary:
The Technical Account Manager is the point of contact between the new client prospects, existing clients, and The C2 Group. The Technical Account Manager is responsible for the overall business development target achievement in sales to both existing and support of new client bases. The Technical Account Manager will develop the high level plan and ensure all proposals and contracts are properly defined and delivered to achieve sales goals.
The C2 Group is located in Grand Rapids, Michigan. We support a flexible and remote work environment. Our preference for this position will be candidates located in or near Grand Rapids, Michigan. We will also consider candidates living in the Midwest who can make occasional trips to the Grand Rapids office.
About C2:
The C2 Group builds, integrates, and delivers business-critical web solutions that get the most from technologies, tools, and teams. Our primary focuses include UX/UI design, web and application development, cloud hosting, ongoing support, and ROI focused initiatives.
Core Values:
- Intentional – Intent drives how we engage our work and interact with others. Deliberate action, focus, willingness, empathy, and staying calm under pressure each exemplify being intentional. We seek to be purposeful in our actions and thoughtful in our delivery.
- Enthusiastic – Enthusiasm shapes our actions while demonstrating knowledge, passion, and confidence. Our work requires maintaining a realistic and positive vision for the future. Whether it’s in service to team or task, we look to engage with a positive focus and energy.
- Low Ego – Maintaining a low ego provides the right context for serving others. While we are all talented and unique contributors, we realize success is ultimately a team pursuit. We aspire to be accountable, receptive to feedback, and team-oriented.
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Accountabilities of the Technical Account Manager: |
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Develop sales qualified leads and convert against new sales goals
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Manage account relationships
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Create and maintain account strategies / opportunities
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Develop and manage proposals / pitch presentations
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Contract management process execution
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Education & Experience:
- Bachelor's degree specializing in business administration, IT, computer science or equivalent work experience.
- One (1) to two (2) years of experience managing digital projects and account relationships.
- Experience translating technical information to non-technical users.
- High level understanding of digital project life cycle and resource allocation.
- Experience managing client relationships and overall satisfaction.
- Experience delivering sales pitches to clients, or similar experience.
- Understanding of resource planning and developing high level plans based on capacity.