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Dispatcher | Customer Service
$44k-57k (estimate)
Full Time | Business Services 7 Months Ago
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C & G Enterprises LLC is Hiring a Dispatcher | Customer Service Near Portland, OR

Description

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. 

RESPONSIBILITIES

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers

Requirements

 Requirements

Proven customer support experience or experience as a client service representative

  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree
  • Bilingual (English/Spanish)

Experience:

  • Dispatching: 3 years (Preferred)
  • Customer Service: 3 years (Preferred)

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$44k-57k (estimate)

POST DATE

08/07/2022

EXPIRATION DATE

02/06/2023

HEADQUARTERS

PRASNAVADA, GUJARAT

SIZE

100 - 200

FOUNDED

2015

CEO

SOURABH PRATAP SINGH

REVENUE

$5M - $10M

INDUSTRY

Business Services

Show more

C & G Enterprises LLC
Full Time
$43k-57k (estimate)
1 Week Ago
C & G Enterprises LLC
Full Time
$36k-45k (estimate)
1 Month Ago
C & G Enterprises LLC
Full Time
$41k-51k (estimate)
5 Months Ago

The following is the career advancement route for Dispatcher | Customer Service positions, which can be used as a reference in future career path planning. As a Dispatcher | Customer Service, it can be promoted into senior positions as a Limousine Chauffeur III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Dispatcher | Customer Service. You can explore the career advancement for a Dispatcher | Customer Service below and select your interested title to get hiring information.

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If you are interested in becoming a Dispatcher, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Dispatcher for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Dispatcher job description and responsibilities

Dispatchers are generally responsible for coordinating with the customers regarding the delivery status of the products and providing precise logistics and the fastest transportation routes to the professional drivers to ensure smooth and timely deliverie

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Dispatchers may dispatch calls for truck drivers, delivery drivers, and emergency responders like medical professionals, firefighters, and police crews.

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A dispatcher selects the vehicle type according to the delicacy, frangibility, and rigidity of the material.

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A dispatcher must think fast, consider many different options, and above all else try to keep himself calm.

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A good dispatcher must be able to coordinate trip schedules, manage routes, and handle calls and requests from operators, third-party vendors, and their supervisors.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Dispatcher jobs

Getting training and certification as a truck dispatcher.

01/02/2022: Evansville, IN

Communicate with all parties before & during the job and getting feedback and updates.

12/25/2021: Eugene, OR

Complete a City employment application.

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Dispatchers should use an understanding tone and approach when communicating with callers.

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Previous experience as a Call Receiver/Dispatcher for law enforcement 911 calls.

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Step 3: View the best colleges and universities for Dispatcher.

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