Description

The customer support specialist is responsible for being a product-at-large expert who maintains the frontline of technical and customer service for cyclist enthusiasts with potential to learn other merchandise.

Main Essential Duties and Functions of Job Position (but not limited to):

• Fields inbound channels (phone, email, chat, messenger) and answers consumer questions and solves issues in a timely and professional manner.
• Troubleshoots product issues and handles warranty claims and RA processes.
• Identifies opportunities to generate additional revenue through up-selling or ongoing marketing promotions.
• Utilizes multiple software platforms, including Navision software for order entry and ZenDesk customer support, to document orders and consumer contracts.
• Organizes and maintains all required records and documentation as required by internal processes and procedures.
• Works with shipping and production departments for timely and efficient shipping or products.
• Assist CS manager with written documentation, response generation, and other knowledge based written materials as requested.
• Maintains professional demeanor during all interactions with customers and co-workers.
• Provides suggestions for improvement of department.

Qualifications

Minimum Qualifications:

• High school diploma or equivalent preferred
• Prior customer service experience, preferably in a call center environment
• Professional communication skills, written and verbal
• Ability to learn and remember technical product information
• Ability to remain calm to excel in fast-paced environments
• Highly organized with good follow through
• Proficient in MS Word, Excel, and Outlook

Physical Requirements:

• Must be able to lift up to 20lbs, sit for extended periods of time, stairs, reach, twist, bend, stretch, climb, walk and/or run

Requirements:

• Must be 18 years or older and eligible to work in the US
• Must be able to read, write and speak English
• Must pass a Background Check

What We Offer!

• Healthcare Benefits (Health, Vision, Dental)
• HSA dollar for dollar match
• 10-15 Paid Holidays Off
• Short/Long Term Disability 100% Company Paid
• Life Insurance 100% Company Paid
• 401K
• Great Employee Discounts

Great opportunity to work for a growing and exciting company!

CA Global is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All applicants are subject to a background screening.