At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50 facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. Owens & Minor teammate benefits include: Medical, dental, and vision insurance, available on first working day 401(k), eligibility after 30 days of employment Employee stock purchase plan Tuition reimbursement Development opportunities to grow your career with a global company POSITION SUMMARY: The representative is to service the needs of our patients by educating them on products and services’, listening to concerns/addressing issues, providing informational literature when necessary and placing supply orders. ESSENTIAL TASKS: Ability to answer hi-volume in-bound calls via an automated phone system. Ability to make outbound calls to patients and referrals as necessary. Respond quickly and professionally to customer telephone questions and concerns. Gather Patient demographics and billing information as needed to complete requested orders. Process orders using Byram ERP system. Maintain customer records by updating account. Recommend additional products that may be necessary or available to the customer. Achieve daily completion of CS Credit Review. Must possess excellent communication skills and the ability to practice proper phone etiquette. Working knowledge of Microsoft Office, particularly Word and Outlook. Provide feedback to Group Team Lead regarding issues with accounts. Conducts routine tasks as directed; works under clearly defined guidelines Contributes to specific objectives and outcomes as directed. If you feel this opportunity could be the next step in your career, we encourage you to apply. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000 global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today. Life at O&M When you become an Owens & Minor teammate, you’re joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values—Integrity, Development, Excellence, Accountability, Listening—O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate’s perspective and contributions.