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Customer Service Representative
$40k-50k (estimate)
Full Time | Business Services 1 Week Ago
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BYL Risk Management, LLC is Hiring a Customer Service Representative Near West Chester, PA

Company: VeriFirst Background Screening, LLC

Job Title: Customer Support Representative

Position: Full-Time

Location: West Chester, Pennsylvania

About Us: VeriFirst is a leading provider of background screening solutions dedicated to helping organizations make informed hiring decisions. With cutting-edge technology and a commitment to excellence, we deliver compliant and reliable screening services to clients across various industries.

Position Overview: We are seeking a dynamic and customer-focused individual to join our team as a Customer Support Representative. In this role, you will support VeriFirst’s corporate clients and consumers, providing product training, compliance guidance, and general support of their background screening process.

You will assist with order processing and verifications and review screening results for accuracy and completion.

Our Customer Support Representatives become a trusted point of contact for clients and consumers and provide exceptional support throughout the screening process. As a vital team member, you will play a crucial role in ensuring client satisfaction and maintaining VeriFirst’s reputation for excellence in the background screening industry.

Responsibilities:

  • Serve as the main point of contact for client inquiries, addressing questions and concerns promptly and professionally via phone, email, and chat.
  • Guide clients through the background screening process, including account setup, order placement, and result interpretation.
  • Analyzing daily business activity and fulfilling requests from clients for background checks
  • Collaborate with internal teams to resolve client issues and escalate complex inquiries as needed.
  • Maintain accurate records of client interactions and follow up on outstanding tasks to ensure timely resolution.
  • Provide product demonstrations and training sessions to clients as needed.
  • Maintain FCRA compliance and stay current on industry trends and best practices.
  • Other projects as deemed necessary by management.

Qualifications:

  • Previous experience in customer support is a must, preferably in the background screening industry (but not required).
  • Excellent verbal and written communication skills, with a strong ability to articulate complex information clearly and concisely.
  • Detail-oriented (reviewing multiple background check results for accuracy)
  • Organized (follows policies and procedures and properly maintains records).
  • Ability to multitask and prioritize in a fast-paced environment.
  • High proficiency with web browser navigation and internet research.
  • High proficiency in Microsoft Office (Outlook Mail, Word, Excel, etc.).
  • Experience with CRM software is preferred.

Compensation / Benefits:

Comprehensive compensation and benefits package, including health insurance, retirement plans, and paid time off.

  • Full-time Position, flexible start/end times.
  • Compensation starts at $18.00
  • Medical, Dental, Vision Insurance coverage
  • Vacation Time
  • Paid Holidays
  • Retirement plan (401k)

Job Type: Full-time

Pay: $18.00 per hour

Work setting:

  • In-person

Ability to Commute:

  • West Chester, PA 19382 (Preferred)

Work Location: In person

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$40k-50k (estimate)

POST DATE

07/11/2024

EXPIRATION DATE

07/16/2024

WEBSITE

bylcompanies.com

HEADQUARTERS

WEST CHESTER, PA

SIZE

25 - 50

FOUNDED

1998

REVENUE

$5M - $10M

INDUSTRY

Business Services

Show more

BYL Risk Management, LLC
Full Time
$34k-43k (estimate)
8 Months Ago

The job skills required for Customer Service Representative include Customer Support, Microsoft Office, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.

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