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Help Desk Specialist
$87k-112k (estimate)
Other | Business Services 6 Months Ago
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Light Professional IT Services is Hiring a Help Desk Specialist Near Quantico, VA

Overview

By Light Company is seeking a Help Desk Specialist to join our team. This position is responsible for responding, prioritizing, and coordinating resolution of service requests residing on DCSA networks (NIPR/SIPR/JWICS/BICES/Insider Threat-Internal). 

Responsibilities

  • Interface for all service requests related to DSS’ IT environment and mission applications.
  • Provide Operations & Maintenance (O&M) support of the SD.
  • Provide timely acknowledgement of service requests, problem identification, root cause analysis, escalation, resolution, and closure for all service requests. Response to service requests shall be based on the DSS prioritization level and SLAs identified by the Government.
  • Ensure customer satisfaction benchmarks and current metrics are tracked and made transparent via a shared portal (i.e., IOD).
  • Provide a status on service requests for users (i.e., via an automated self-accessible portal or through direct follow-up communication).
  • Provide end-user account administration services (add/change/remove).
  • Provide deskside support to resolve customer service requests.
  • Washington DC OPM HQ will be a lasion between DCSA and OPM (NBIB).

Required Experience/Qualifications

  • Associate Degree (or) 2-year Technical Degree and 1 years of related experience. Without an Associate/Technical Degree, five years of related experience is required.

  • Meet or exceed DoD 8570.1 requirements as follows: Information Assurance Technical (IAT) Level II which consists of either: Security CE, GSEC, or SSCP
  • Posess a certification from any one of the following: ACAS, Brocade, Cisco, Dell, F5, FireEye, HBSS, HPE, IBM, Linux, McAfee, NetAPP, Oracle, Palo Alto, Splunk, Symantec, Tanium, VMWare, or Windows

Preferred Experience/Qualifications

  • Experience working in an environment supporting Executive customers with information technology requirements

Special Requirements/Security Clearance

  • Secret clearance required
  • By Light does not require COVID-19 vaccinations or boosters; vaccination requirements and testing are subject to the status of the federal contractor mandate and customer site requirements; testing is at the cost of the employee. 

Job Summary

JOB TYPE

Other

INDUSTRY

Business Services

SALARY

$87k-112k (estimate)

POST DATE

09/22/2022

EXPIRATION DATE

04/03/2023

WEBSITE

bylight.com

HEADQUARTERS

FAYETTEVILLE, NC

SIZE

1,000 - 3,000

FOUNDED

2002

TYPE

Private

CEO

BOB DONAHUE

REVENUE

$50M - $200M

INDUSTRY

Business Services

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About By Light Professional IT Services LLC

By Light Professional IT Services provides a broad range of hardware, software engineering, integration services to commercial and defense industry.

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The job skills required for Help Desk Specialist include Help Desk, Customer Service, Prioritization, Cisco, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Specialist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Help Desk Specialist positions, which can be used as a reference in future career path planning. As a Help Desk Specialist, it can be promoted into senior positions as a Help Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Specialist. You can explore the career advancement for a Help Desk Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Help Desk Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Help Desk Specialist jobs

Learn more about the role, tasks and how to become a help desk technician.

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Step 3: View the best colleges and universities for Help Desk Specialist.

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