Let's shape the future of E-commerce!

About us:

BuySPRY is a rapidly growing e-commerce company located in Gaithersburg, MD. We understand that staying connected has never been more important, so we strive to offer the best quality of refurbished mobile devices in the United States and Europe through an extensive representation in several marketplaces. We are looking for hard-working individuals to join our goal-oriented and fast-paced environment to help us to continue expanding our business.

About the role:

We are looking for incredible team players to join our Customer Success department. This team makes sure we provide a great experience to our customers assisting them with returns, technical support, and building customer loyalty. This is not a telemarketer position that would require cold calling or outbound sales calls. We believe that a customer experience that is more human delivers better results and this role brings that to life.

Some of the tasks performed in this position include:

Ticket management:

• Respond to incoming support tickets in a timely manner.
• Forward incoming support tickets to the proper department for resolution.
• Use our internal knowledge base to resolve customer inquiries.
• Use of your analytical skills and make independent decisions.

Live chat and Phone calls:

• Proper phone and written communication etiquette.
• Comfortable answering inbound calls / live chat messages.
• Good communication skills, listening skills, positive attitude, and positive language.

You will bring:

• High school graduate or equivalent.
• Six months or more of customer service experience.
• Ability to type 40 words per minute.
• Proficiency with Gmail, Excel, and relevant software.
• Experience with CRM is a plus!
• Candidates with a background in mobile devices are strongly encouraged to apply!
• Self-motivation and strong research skills.
• Time management skills and ability to build reports on tasks if requested.

As a BuySPRY E-Commerce Customer Success Specialist, you will enjoy:

• Career advancement opportunities.
• Continuous training and mentoring – lots of learning for aspiring minds.
• Diverse, inclusive, and community-minded organization.
• Casual dress code.
• Health Insurance which includes Medical, Dental, and Vision.
• Sick Leave.
• Paid Time Off.
• Paid Parental Leave.
• Free gym membership.
• Exclusive access to major retail travel entertainment discounts.
• Life Insurance.
• Disability Insurance.
• Health Savings Account.
• Behavioral Health Services.
• Pet Insurance.
• Free parking.

This is a full-time position on-site (not remote) in our Gaithersburg, Maryland location. Hours are Monday to Friday from 9:00 am to 5:00 pm EST. 

BuySPRY is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. BuySPRY makes hiring decisions based solely on qualifications, merit, and business needs at the time.