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Burns & Wilcox is the nation’s largest independent wholesale insurance broker and underwriting manager. In 1969, the late Herbert W. Kaufman recognized an opportunity to fill a void in the industry by establishing Burns & Wilcox as a wholesale brokerage and underwriting organization that would provide brokers and agents with unique access to a variety of insurance markets and help place their specialty risks. Today under the leadership of Mr. Kaufman’s son, Alan Jay Kaufman, that entrepreneurial spirit is thriving as Burns & Wilcox offers comprehensive solutions for retail insurance agents of all sizes, from the large alphabet houses to the more than 30,000 brokers and agent partners worldwide.
Equal Opportunity EmployerThe H.W. Kaufman Group of companies is an equal opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by the laws or regulations in the locations where we operate.
Full Time
Insurance
09/14/2022
12/12/2022
burnsandwilcox.com
HOUSTON, TX
1,000 - 3,000
1969
TONY CUGINI
$5M - $10M
Insurance
Burns & Wilcox, H.W. Kaufman Group's flagship organization, is North Americas leading wholesale insurance broker and underwriting manager. Burns & Wilcox offers wide ranging and comprehensive solutions to serve retail insurance brokers and agents of all sizes, from the large houses to the more than 30,000 independent brokers and agents worldwide. Fueled by its freedom from Wall Street and private equity, Burns & Wilcox is a privately owned company whose standards of service, depth of market relationships and outstanding talent are unsurpassed in the specialty insurance sector. In addition to i...ts more than 60 offices across the U.S. and Canada, Burns & Wilcox provides clients with a range of highly-skilled services through its Centers of Excellence. The centers offer in-house industry leadership across an array of insurance verticals: Environmental Recreation Marine High Net Worth Professional Transportation Excess Casualty The company also includes Burns & Wilcox Brokerage, a distinct business unit exclusively focused on wholesale brokerage. The team of brokerage experts delivers comprehensive solutions founded in quality outcomes, precision, agility and knowledge-based results. There are inherent risks with every business, in every city, throughout the world. But there is no other wholesale broker or underwriting manager that can match the drive and passion of Burns & Wilcox in delivering the most highly specialized global insurance solutions. Annually, Burns & Wilcox captures more than $1 billion in premium by placing the worlds most sophisticated and complex risks. Clients and partners continue to trust in the Burns & Wilcox commitment to the wholesale business. They seek the companys global expertise and rely on the teams counsel and unmatched vertical depth. Sponsor of 2016 PGA Champion, Jimmy Walker, 2012 U.S. Open Winner, Webb Simpson. Proud partner of the Detroit Red Wings.
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Process complaints and issues related to products or services
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Frequently provide advice and trechnical assistance
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Resolves problems and communicates solutions
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Develops and maintains a deep understanding of the organization
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communication to provide outstanding customers service to new and repeat clients.
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Understand the principles and benefits of being able to think about the future when taking action or making service related decisions.
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Ability to use positive language.
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knowledge of problem solving for the customer feedback.
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Product knowledge and willingness to learn
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Join a professional association related to customer service professional.
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