POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

What we are looking for

• A warm, people-oriented demeanour 
• Team player
• Experience and knowledge in Human Resources
• Experience with general administrative duties
• Positive outlook and dependability
• Prior luxury experience
• Professional English proficiency is a must, Italian, French, Spanish, Arabic or Russian is a plus

What we offer:

We will support you in and out of the workplace by offering: 

• Coverage of all costs related to the employment visa and recruitment flight ticket
• Tax free income
• Private medical insurance cover
• Fully furnished shared accommodation in a peaceful residential community
• Return flight allowance to your home country every 24 month
• 30 calendar day as vacation per year
• Learning and development opportunities 
• Unlimited Career Opportunities (internationally and locally)
• Discounts on hotel rooms for you, your friends and family
• Discount in Food & Beverage in selected restaurant and bars in Dubai and the rest of the world

You are welcomed here 

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.